Operations Manager

Operations Manager

Location: Lakewood Washington (Joint Base Lewis-McChord)

Type: Exempt

Work Schedule: Full-time Day Shift

Compensation: $100000 - $115000/annually Dependent on Experience

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of an Operations Manager at Tessera include:

• Medical Dental Vision 401(k) retirement plan Life & Short-Term Disability Insurance
• Flexible Spending Account for both medical and dependent care
• 11 paid federal holidays accrual of 10 paid days of vacation at the start of employment paid sick leave
• Potential shared earning bonus
• Tuition assistance available after 1 year of employment and potential scholarships for qualified dependents
• Professional development certifications and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP) and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full time employees

Tessera is dedicated to Creating Opportunities for People with Disabilities by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture our core values - Inclusion Partnerships Integrity - and our commitment to providing a safe and respectful work environment for our employees.

Tessera is seeking a skilled and experienced Operations Manager to provide oversight of fleet maintenance operations. The role is responsible for mission-level planning resource and manpower modeling production scheduling FMIS data integration and ensuring maintenance execution meets technical standards contract specifications and quality metrics.

Productivity workplace safety customer satisfaction and the teams success is dependent on the leadership team positions efforts. The success of this position will be drawn from Tesseras leadership competencies: Mission and Values: Safety Leadership; Operations Excellence; Customer Service; and Servant Leadership.

Typical duties include but are not limited to:

Core Leadership Responsibilities:

• Develop a strong understanding of AbilityOne and SourceAmerica programs.
• Uphold and embody Tesseras core values.
• Align team goals with Tesseras value proposition ensuring highly engaged employees contribute to customer satisfaction.
• Identify and mitigate safety hazards on job sites through effective risk controls and utilize Activity Hazard Analysis (AHA).
• Conduct root cause analyses to promote a safe working environment and maintain adherence to Tesseras Accident Reporting process.
• Foster positive client interactions using effective interpersonal skills demonstrating respect empathy and responsiveness.

Essential duties:

• Coordinate with Shop Foremen to refine mission planning required resources bay space density levels and time frames.
• Perform initial mission planning and provide rough order of magnitude resource estimates brief Fleet Manager on proposed courses of action.
• Serve as the primary Tessera liaison to Government personnel including Soldiers COR QAE and TPAs.
• Generate verify and distribute daily and weekly production reports daily man-hour tracking and internal/external quality metrics using FMIS data.
• Analyze production data to identify systemic performance barriers and lead continuous improvement initiatives.
• Support the Site Manager to meet profitability efficiency and contract performance goals; act as Site Manager when assigned.
• Coordinate with Supply Supervisor to provide guidance and ensure parts/materials flow to meet mission requirements.
• Work with FMIS Coordinator to provide system input and improve reporting and operational workflows.
• Troubleshoot Army technical and engineering issues for wheeled and tracked vehicles; establish preventive and corrective actions.
• Assist in developing Tessera maintenance policies operational procedures and process time estimates; translate technology requirements into practical maintenance processes.
• Create flow charts and communication tools for training subordinate managers and employees.
• Coordinate operational changes and FMIS updates to reflect process improvements.
• Maintain Tesseras core values including commitment to humanitarianism and employment of people with disabilities.

Qualifications:

• Minimum 8 years of experience in automotive maintenance fleet operations or related supervisory/management roles. Equivalent combinations of education and experience considered.
• Ability to read and interpret technical drawings technical manuals and COLs; strong understanding of automotive systems for gasoline and diesel vehicles and military platforms.
• Proficient with Word Excel Access FMIS or similar maintenance information systems and other business software.
• Strong interpersonal skills; experience briefing leadership and coordinating with government stakeholders.
• Capable of developing complex ratios correlations and process time estimates; able to analyze production data and implement corrective actions.

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• Must be able to lift and/or move up to 50 pounds.
• May be required to reach kneel walk stand and use repetitive motion for several hours at a time based on position duties.
• Work may require repetitive motion reaching lifting kneeling and walking. Standing or sitting for several hours at a time climbing in and out of a vehicle and up and down stairs may also be required.
• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• Valid state drivers license is required with the ability to obtain and maintain coverage by Tesseras insurance.
• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.
• Access to this federal military installation requires a REAL ID-compliant drivers license or an acceptable alternative such as a U.S. passport or military ID in accordance with the REAL ID Act. Please visit this website for more information: Access to a federal military installation requires a REAL ID-compliant drivers license or an acceptable alternative such as a U.S. passport or military ID in accordance with the REAL ID Act.

  Please visit this website for more information: Apply: Visit our website at to complete an application.

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  Tessera is a national non-profit government contractor that is dedicated to Creating Opportunities for People with Disabilities through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture our Core Values Diversity Partnership Commitment Integrity and Quality and our dedication to providing a safe and respectful work environment to our employees.

  Individuals with disabilities are encouraged to apply.

  Tessera is here to help you with the recruitment process.

  If you require an accommodation or support please contact us at

  ext. 349 or email.

  Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify