Solution Specialist Atlas AMS

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

About Akkodis:

Akkodis is a global digital engineering company and Smart Industry leader. Our 50000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.

With more than 19 years of experience in Bulgaria we are the most mature Delivery Center of Akkodis. Our over 900 experts deliver technology solutions in IT Software Cloud and Digital fields.

Position Highlights

Main scope:

This role involves ensuring that the solution evolves including managing and prioritizing enhancement requests in collaboration with the business. From a support standpoint it is essential to ensure that Level 1 support is properly handled while delivering Level 2 support which includes managing incidents requests changes and problems. The specialist will own the overall incident management for the solution.

The role also involves engaging in any implementation that impacts the solution and managing any dependencies with other solutions. The primary focus will be on RUN Management. It is necessary to stay in touch with external developments related to the solution and consider any modifications that may need to be implemented within the customer environment.

Main responsibilities:

Provide level 2 support to end-users and project teams for the multiple applications used in the company.
Analyze and troubleshoot system issues in 2nd level depending on project requirements liaise with network administrators system analysts and software engineers to assist in resolving problems with software products or company software systems.
Assist Development and Project Teams during Software Development Release Cycle.
Coordinate Development of Enhancements testing and requirements definition capturing.
Prepare test case scenarios if required for testing interfaces and support tickets.
Maintain all Interfaces designed for multiple platforms and collaborate with involved stakeholders.
Participate in Interface Releases and Testing Campaigns.
Prepare Knowledge Base articles and documents.
Collaborate with Different Teams to analyze and identify root cause of a problem.
Maintain required knowledge within the team and train newcomers.
Prepare Knowledge Base articles and documents
Make proposals and provide information to support decision making concerning the solution.
Develop solutions to a variety of problems of moderate and complexity scope.

Main requirements:

Experience in international support within Application Management Services (AMS) as well as proven track record in troubleshooting and providing technical support in a global environment.
Good knowledge about ITSM (Incident Problem Change) AMS support tools and processes.
Have experience of daily run activities.
Have good capacity of analysis synthesis and communication (written and oral).
Good Knowledge on infrastructure architecture.
Experience in Database queries (SQL/PL-SQL knowledge is a must).
Ability to translate technical specifications into articulate business requirements and vice-versa.
Ability to document complex technical and work-flow processes in plain English.
Strong customer service and exemplary communication ability both written and verbal.

What we offer:

Competitive remuneration package
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more)
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

United by our passion for talent and technology we look at the world differently.

The future wont wait its time to make incredible happen. Are you ready

Required Experience:

About Akkodis:Akkodis is a global digital engineering company and Smart Industry leader. Our 50000 tech experts across 30 countries combine best-in-class technologies and cross industry knowledge to drive purposeful innovation for a more sustainable tomorrow.With more than 19 years of experience in ...