Director, Strategy & Programs (CX)
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Job Location:
Bellevue, WA - USA
Monthly Salary:
$ 137000 - 200000
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
About Nintex:
At Nintex we are transforming the way people work everywhere.
As the global standard for process intelligence and automation were trusted by over 10000 public and private sector organizations across 90 countries. Our customers from industry giants like Amazon Coca-Cola and Microsoft rely on the Nintex Platform to accelerate their digital transformation journeys by managing automating and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.
We are committed to fostering a workplace that supports amazing people in doing theirvery best work every day. Collaboration is constant our workplace is fun the environment is fast-paced and we value our peoples curiosity ideas and enthusiasm. Driven by passion and accountability we take initiative measure progress and deliver results. Our culture fosters innovation and problem-solving fueled by curiosity and a commitment to thinking big. Together we move with agility prioritize customer needs and build unity through empathy leaving a positive impact wherever we go.
About the role:
The Director Strategy & Programs (CX) is responsible for defining leading and executing strategic initiatives that elevate the customer experience across the organization. This role serves as a trusted advisor strategic operator and program leader helping drive clarity alignment and execution across all facets of the Customer Office.
Your contribution will be:
Strategic Planning & Transformation
- Lead the planning execution and governance of strategic CX initiatives and transformation programs.
- Establish and oversee frameworks for project prioritization delivery and performance tracking across Customer Experience functions
- Translate strategic priorities into actionable roadmaps initiatives and success metrics and partner with functional leaders to drive accountability
- Prepare board and executive-level materials strategic narratives and business cases
Program & Change Management
- Maintain a portfolio of CX-related projects and provide regular updates to leadership
- Design and manage the operating rhythm of the Customer Office (e.g. QBRs MBRs leadership meetings OKR reviews)
- Lead and support the delivery of customer experience initiatives from inception to completion with measurable business outcomes
- Establish project governance frameworks to monitor progress risks and dependencies
- Anticipate and remove roadblocks maintaining organizational momentum through change
- Support and sometimes lead change management efforts to ensure smooth rollout
- Promote a culture of customer-centric thinking across all project teams
- Lead post-mortem sessions and translate findings into potential follow up actions
Cross-Functional Leadership
- Act as a unifying force across cross-functional stakeholders to align priorities and champion shared goals and coordinated efforts
- Help drive alignment on key initiatives including retention expansion and customer adoption
- Lead cross-functional stakeholder communication and facilitate decision-making at the executive level
Data Insights & Storytelling
- Partner with Operations Finance and Analytics to define KPIs track performance and translate insights into action
- Build compelling dashboards and presentations that highlight progress and opportunities to the ELT and Board
To be successful we think you need:
- Bachelors degree in related field or equivalent combination of education and experience
- 6 years of experience in program or project management
- 5 years of experience in a post-sale or customer-office role in a global B2B SaaS environment (Customer Success Services Renewals Support)
- 3 years of experience in corporate strategy or management consulting
- Proven experience leading transformation initiatives and cross-functional programs in complex organizations.
Whats in it for you
Nintex has a hybrid working model enabling us to build culture learn and grow together. We intentionally connect and collaborate while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.
While our offerings differ from country to country we offer our entire global workforcean array of exciting perks and benefits including
- Global Gratitude and Recharge Days
- Flexible paid time off policy
- Employee wellness programs and counseling resources
- Meaningful peer recognition and awards
- Paid parental leave
- Invention/patenting assistance
- Community impact paid volunteer time and opportunities
- Intercultural learning and celebration
- Multiple tools through which to learn and grow and an incredible global community
Nintex participates in E-Verify for work authorization. We are an Equal Employment Opportunity Organization.
Required Experience:
Director
Key Skills
- Business Development
- Marketing
- Pricing
- Analysis Skills
- Research Experience
- Project Management
- Research & Development
- Strategic Planning
- Financial Modeling
- Leadership Experience
- Management Consulting
- Analytics
About Company
Discover what makes Nintex the leader in end-to-end process & workflow automation. Power your team with custom app dev for integrated workflow automation.
