Senior Product Manager AI & Operational Efficiency
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- AI Product Strategy: Lead the roadmap for AI-powered agent assistance tools. Drive the evolution of internal service tools to enhance agent capabilities through intelligent features (e.g. smart suggestions automated workflows).
- Workflow Optimization: Identify bottlenecks in customer service operations. Leverage LLM and automation technologies to streamline complex processes reduce manual repetitive work and improve overall service consistency.
- Knowledge & Retrieval Experience: Optimize the internal information retrieval architecture. Ensure agents can access accurate knowledge base articles and case history efficiently to support rapid decision-making.
- Efficiency Impact: Ownership of key operational efficiency metrics (e.g. AHT Resolution Rate Operational Cost). Design rigorous experiments to quantify the business impact of AI implementations.
- Cross-Functional Collaboration: Partner with Algorithm Engineering and Operations teams to bridge the gap between technical capabilities and actual business scenarios ensuring smooth adoption of new features.
Requirements
- Experience: Bachelors degree or above. 4 years of Product Management experience with a strong focus on B2B products CRM or Internal Efficiency Tools.
- AI Application: 2 years of experience in applying AI/LLM technologies to real-world business problems (experience in Customer Service or SaaS domains is a plus).
- System Thinking: Strong ability to analyze complex workflows and design scalable system solutions. Capable of balancing standardized products with flexible operational needs.
- Data-Driven: Proficiency in data analysis. Ability to define success metrics for efficiency tools and drive product iteration based on usage data and feedback.
- Communication: Excellent communication skills to manage expectations across various stakeholders in a global environment.
Why Binance
Shape the future with the worlds leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, Info, Academy, Trust Wallet, and Blockchain Charity Foundation (BCF). Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 millio ... View more
