Product Manager CS Internal Tools & Operations
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Product Planning & Lifecycle Management: Responsible for the end-to-end product lifecycle of Customer Service (CS) management systems specifically focusing on Quality Assurance (QA) Performance Management Learning & Training systems and Notification Centers.
- Multi-Channel Support Optimization: Maintain and enhance multi-channel service tools (Ticketing System Email Whistleblowing Outbound) ensuring stability and operational efficiency for global CS teams.
- Efficiency & Intelligence: Leverage AI and automation to upgrade traditional management workflows. Examples include AI-assisted QA scoring automated performance reporting and smart task distribution.
- Stakeholder Collaboration: Partner closely with CS Management QA Training and Compliance teams to identify operational bottlenecks and translate complex business requirements into scalable product solutions.
- Data-Driven Iteration: Monitor key usage metrics of internal tools (e.g. system adoption rate processing time) and utilize data insights to drive continuous product optimization and reduce administrative overhead.
Requirements
- Bachelors degree or above; 3-5 years of product management experience preferably in CRM SaaS B2B internal tools or Contact Center systems.
- Domain Knowledge: Familiarity with CS operations workflows (QA Training Performance) or ticketing systems (e.g. Zendesk Salesforce) is a strong plus.
- Logical & System Thinking: Strong ability to design complex workflows and permission systems. Capable of handling intricate logic behind backend management consoles.
- Communication: Excellent communication skills to align with multiple internal stakeholders (Operations Legal Compliance Dev) in a fast-paced global environment.
- Data & AI Sensitivity: Proficiency in data analysis and a good understanding of how to apply LLM/AI to internal operational scenarios.
Why Binance
Shape the future with the worlds leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, Info, Academy, Trust Wallet, and Blockchain Charity Foundation (BCF). Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 millio ... View more
