DCO Cluster Manager, Data Center Operations

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.


Key job responsibilities
Manage the performance of team(s) of data center operation processionals
Ensure effective and efficient management of day to day data center operations including queue management 7/24 shift arrangement and hardware logistics
Fast learn or act as the subject matter expert across all aspects in data center operations
Ensure all operational KPIs and metrics are being measured and met
Inspire and guide improvement in team process technology innovation and automation
Manage Large Scale Events (outages) and act as the call leader
Manage and improve the work-flows and through-put for data centers operations
Be passionate about the quality and quantity of services being provided and continuously strive to improve our Customer Experience


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.



- Minimum 10 years of people management experience with direct reports as their performance manager
- In-depth knowledge and experience of change problem and incident management
- Literacy in security and customer data protection
- Demonstrated communication skill in presentation open discussion team coaching
- Fluent verbal and written proficiency in Chinese and English
- Financial understanding in annual budgeting Capex and Opex concepts
- Project Management skill

- Knowledge of data center MEP Infrastructure: Power Cooling & Facilities Management
- In-depth knowledge of data center operations processes and continuous processes improvement
- Experience in data center Safety and Security measures
- Knowledge of data center server capacity planning
- Data mining/analysis skill
- ITIL Foundation PMP Lean Six Sigma and/or Risk related certifications
- Data Center related certification - CDCP/S/E CDCMP/TP. Linux certification and/or administration experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.