Account Manager Central Government

Job Summary

The Account Manager role exists to act as the key interface between customers and all relevant divisions building and managing a portfolio of customers driving business growth through new customer acquisition and expanding relationships within existing accounts.

The position directly supports revenue targets by aligning with internal departments vendors and partners to maximize sales opportunities. This role interacts with customers serving as their key point of contact and ensuring a seamless connection between sales service and product teams.

What you will do

• Maintenance and growth of customer portfolio meeting retention and expansion targets
• Success of cold calling and lead generation strategies
• Accuracy and timeliness of CRM updates invoicing and reporting
• Sales pipeline growth and sustained revenue generation
• Contribution to continuous improvement of sales processes and customer engagement strategies
• Client management - Building maintaining and growing a pipeline of business through proactive relationship development strengthening CDWs market positioning by developing high-value relationships
• Business development - Identifying creating developing and campaigning sales opportunities within existing customers aligning to the customers strategy and objectives
• Responsible for day-to-day sales activities and customer engagement including issue resolution investigating and resolving customer queries to maintain strong business relationships
• Work collaboratively with an Account Director to maximise sales within key accounts - executing campaigns with customer accounts to acquire grow and retain
• Lead customer engagement on low complexity product-based deals and deals
• Cross-team collaboration working with virtual teams (internal and external) to support sales opportunities and ensure successful delivery
• Following up on in-flight deals/quotes/commercial conversations with customers
• Managing tactical vendor relationships for allocated customer accounts
• Carrying out new customer onboarding
• Introducing service track to customers ensuring user training and adoption
• Responsible for customer conversations regarding managed services and software renewals
• Responsible for bill and hold negotiation with customers
• Sales process optimization - ensuring timely invoicing CRM updates and data tracking.
• Performance monitoring - maintaining accurate sales forecasts and reporting on account performance as well as tracking and reporting on individual and team performance against KPIs

What we expect of you

Minimum basic requirements

• Previous experience in IT reseller salesDesirable
• Proven ability to build long-term customer relationships and drive business growth
• Experience in the Public Sector

Preferred skills experience and qualities needed

• Ability to handle high-pressure situations while maintaining effectivenessNegotiation and influencing skills
• Time management and ability to meet deadlines
• CRM and data management proficiency

Key Competencies:

• Stakeholder management using knowledge of different personality types active listening skills and experience of interacting with customers to effectively adapt engagement style as the situation or individual(s) require.
• Collaboration and Teamwork building strong relationships with internal teams and external partners to drive shared success. Adapting communication and working style to foster trust align goals and deliver better results through cooperation
• Strategic thinking and proactive problem-solving combining an understanding of the customers strategic priorities with the ability to identify challenges early and develop effective tailored solutions
• Customer Focus dedication to understanding each customers needs and finding solutions that meet or exceed expectations. Building trust through responsive service and a genuine commitment to delivering value