OTC Analyst
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role:
To ensure successful review of customer claims and invalid deductions based on the assigned portfolio and proper account management according to the GL Customer Account.
To properly monitor the portfolio including document types that appear in the AR GL Customer Accounts and align them with the Service Level Agreements (SLA) Delegation of Authority (DOA) and Job Aids as defined in the role.
Summary of Responsibilities:
- Review research and resolve customer claims and disputes promptly and efficiently ensuring all actions align with business goals and expectations for timely resolution and customer satisfaction.
- Directly oversee and collect invalid deductions from national and/or international accounts to mitigate risk uncover trends and determine and report on adverse risk exposure.
- Perform the customer reconciliation to clarify the final balance in the account.
- Provide updates using reporting tools to management as requested for risk mitigation and periodic reporting needs.
- Maintain accurate and timely records for collection activity of invalid deductions to allow for proper follow-up.
- Submit Customer Statements status periodically (as needed).
- Work on various departmental projects within the collections (and deductions department) and as needed cross-functionally to maximize efficiencies & drive improved levels of performance.
- Perform the resolution customer disputes by phone queue or email as the business required.
- Additional duties as required.
Knowledge/Skills/Abilities:
- Two years of accounting/receivable/disputes experience.
- Excellent technical credit/collection/deductions knowledge.
- Multi-tasking and analytical skills critical.
- Strong fluency of the English language.
- Proficiency with MS Office and other software applications.
- Strong organizational skills.
- Excellent verbal & written communication & customer relations skills.
- Ability to solve problems is key to success.
- Strong skills demonstrated to interact with different areas and stakeholders management.
- Experience with SAP Salesforce and High Radius is a plus.
We Dont Just Build The World We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.
Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What Youll Also Get
Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.
Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.
Required Experience:
IC
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
About Company
Headquartered in the USA, Stanley Black & Decker is the world’s largest tool company with 50 manufacturing American facilities and more than 100 worldwide.
