Pre-Sales & Onboarding Specialist

About MetaCompliance

MetaCompliance is the European market leader in cybersecurity training. Our platform helps organisations strengthen their security culture through personalised engaging awareness content that drives real behavioural change. With customers across Europe and beyond were growing quickly and were expanding our team in Germany to support that growth.

Tasks

About the Role

As a Pre-Sales & Onboarding Specialist at MetaCompliance you guide our DACH as well as Englisch speaking customers through their entire journey from the first product demo to a successful rollout of our SaaS platform. You will work across two key phases:

1. Pre-Sales Support

You work closely with our Account Executives to help potential customers understand how MetaCompliance solves their cybersecurity awareness challenges. You set up trial environments (no deep technical background needed) highlight the most relevant product features and help shape a compelling evaluation experience.

2. Post-Sales Onboarding

Once a deal has closed you take the lead. You plan and deliver structured onboarding train customers on the platform and ensure a smooth and confident start. You coordinate with Support AEs and Customer Success to set customers up for long-term value and adoption.

This role is ideal for someone who enjoys guiding customers explaining technology in a clear and practical way and managing multiple projects in a fast-paced SaaS environment.

What Youll Do

Pre-Sales

• Partner with Account Executives to position MetaCompliance effectively during the evaluation phase
• Prepare and configure customer trial environments using templates and guided steps
• Identify 3-5 key themes (Hot Topics) that matter most to each prospect
• Deliver clear engaging demonstrations and walkthroughs that highlight value
• Join trial calls and support customer questions throughout the evaluation period
• Ensure all demo materials decks and documentation are up to date and tailored to the customers needs

Post-Sales Onboarding

• Take ownership of the customer journey once the contract is signed
• Deliver structured onboarding programs (e.g. 30/40/60-day plans) across multiple platform modules
• Train end users and admins on how to use MetaCompliance effectively
• Guide customers through setup configuration and early adoption
• Coordinate with Support for technical issues and escalate when needed
• Work closely with AEs and CSMs to ensure a smooth handover and clear success milestones
• Track onboarding progress and drive activation engagement and early value
• Maintain clear documentation and provide best-practice recommendations

Requirements

Must-Haves

• Fluency in German and strong communication skills in English
• 1 years of experience in customer-facing roles (Onboarding Implementation Customer Support Pre-Sales Customer Success or similar)
• Experience working with SaaS products
• Strong presentation communication and coordination skills
• Ability to manage several customers and projects simultaneously
• Comfortable working both independently and as part of a cross-functional team
• Ability to quickly learn new software and translate it into simple explanations for customers

Nice-to-Haves

• Experience in SaaS onboarding implementation or enablement roles
• Familiarity with cybersecurity digital compliance or IT concepts (training provided)
• Experience working with Account Executives CSMs and Support teams
• Prior exposure to Pre-Sales work (even light support)
• French or any other European language is a plus

Benefits

Why Join MetaCompliance

• A growing team in the heart of Leipzig
• A role with variety a blend of pre-sales collaboration training and onboarding
• Structured development path
• Opportunity to work with international colleagues
• Modern SaaS environment with full training and accessible product frameworks
• Clear onboarding processes templates and step-by-step support materials
• Hybrid working model - with office days on Tuesday to Thursday
• Company events and occasional travel (events and onboarding) to other locations like our HQ in Derry