Customer Success Specialist (temp-to-hire)

Customer Success Specialist

We are seeking a dedicated and proactive temporary Customer Success Specialist to join our dynamic this role you will be the primary point of contact for our clients ensuring they receive exceptional service and achieve their desired outcomes with our products and solutions. Your expertise will help foster long-term relationships drive customer satisfaction and support our companys growth. This is an independent contributor with no direct reports. You will work in a hybrid work environment 2-3 days a week from the PCS Houston Headquarters with approximately 25% travel time and some remote work days. This position is responsible for 500 accounts annually. This is a high volume calling position.

This position does come with a variable compensation plan. Candidates need to be in the Houston metro area to apply. Candidates need to have sales DNA and be comfortable upselling customers additional training licenses and API integrations. Candidates need to have prior experience in a customer success position for a logistics TMS or SaaS company.

**This position is a 6-month temporary assignment that may convert to a full-time position after 6-months. This would be an hourly position that qualifies for overtime.**

Key Responsibilities:

• Build and maintain strong long-lasting client relationships through regular communication and personalized support
• Onboard new clients providing training and resources to ensure successful adoption of our products
• Act as a trusted business advisor by understanding the clients business needs and offering tailored solutions to maximize value and optimize the customers business resources and profits.
• Monitor customer health metrics and proactively address potential issues to prevent churn
• Collaborate with sales product and support teams to ensure seamless service delivery and continuous improvement
• Gather customer feedback and insights to inform product development and enhance user experience
• Develop and execute strategies to increase customer retention renewal rates and upsell opportunities
• Participate in the annual Customer Summits by inviting key customers lining up training and API integration opportunities and validating proper usage of licenses.
• Travel onsite to visit customers on a regular basis as needed.

Skills and Qualifications:

- Proven experience in customer success account management or a related client-facing role with a sales quota.

- Excellent communication and interpersonal skills with the ability to build rapport and trust

- Strong problem-solving skills and a customer-centric mindset

- Ability to analyze data and metrics to inform decision-making

- Familiarity with Salesforce CRM software Jira support ticket system Zoom for call tracking and metrics and various other customer success optimization training and support tools

- Bachelors degree in Business Marketing STEM or a related field preferred

- Ability to work independently and collaboratively in a fast-paced environment

About PCS:

Since 1996 PCS Software has been steering the transportation management world to smoother roads. Offering an award-winning TMS solution for carriers brokers and shippers PCS empowers transportation professionals to increase efficiency and boost profitabilityall while making their jobs easier. With PCS the focus is clear: provide a seamless end-to-end transportation management solution that caters to the dynamic needs of modern logistics taking workloads from stressful to streamlined.

Join our innovative team and contribute to a culture that values growth collaboration and customer satisfaction. We offer opportunities for professional development and a supportive environment where your efforts make a meaningful impact.

We offer:

Competitive compensation and executive bonus structure

Up to 100% company-paid medical dental and vision premiums for full-time employees and dependents

401(k) with 4% company match

Unlimited PTO and 7 paid holidays for full-time employees

Paid training and development programs

A collaborative innovative and fun work culture

Opportunities for career growth and leadership impact

Additional Information:

This role is not eligible for visa sponsorship. Applicants must be legally authorized to work in the U.S.

PCS Software Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Only candidates selected for interviews will be contacted.

Technical Skills:

• Sales knowledge and experience
• Cross-Functional Integration
• Customer Engagement
• Customer Onboarding
• Customer Retention
• Customer Satisfaction
• Data Analysis
• Problem Solving
• Relationship Development
• Service Coordination
• Strategic Planning
• Strategy Implementation
• Team Building
• Salesforce Customer Relationship Management (CRM) software
• Zoom
• Jira