Manager Process Architecture

About the team

Reporting to the Chief Operating Officer the Customer Enablement function comprises teams whose predominant focus is on enabling our customer-facing roles in their support of customers.

The Operational Excellence business unit supports this by improving productivity and efficiency providing resources for process improvements workforce capacity management process analytics and governance.

About the opportunity

As the Manager Process Architecture and reporting to the Senior Manager Process Excellence you are responsible for supporting the delivery and management of a comprehensive risk-aligned process architecture and enabling business teams to manage their processes.

In particular you will get to:

• Lead the enterprise-wide process architecture function accountable for the successful delivery of the road map and ensuring alignment to regulatory obligations including CPS230
• Partner closely with Risk & Compliance and Transformation programs to ensure changes are reflected in the enterprise repository
• Combine program delivery capability with strategic thinking that ensures the enterprise has a complete risk linked process architecture that enables compliance and future insights
• Drive the adoption of the process architecture by working with stakeholders to understand their needs
• Provide leadership including overseeing the design and training for business SMEs to uplift process ownership and documentation maturity in addition to leading motivating and developing a high performing team of Process Improvement (Architecture) Specialists

What youll bring to the role

• Demonstrated experience and knowledge of process mapping and process architecture including architecture methods repositories and metadata management within a complex service delivery enterprise
• Strong understanding of AI capabilities and risk management including CPS230
• Strong leadership with the ability to manage and develop a geographically disperse team
• Excellent stakeholder management with the ability to influence and advise in relation to process architecture and mapping
• Experience in program and project delivery
• Strong analytical and problem-solving sills
• Ability to work with external vendor stakeholders
• Tertiary qualifications in Business Commerce or relevant discipline with Lean Six Sigma / process improvement certification highly desirable

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness injury or disability to equitably participate in the selection process.

How to apply

If this sounds like an opportunity for you check out the attached Position Description and apply via the online link.

Manager Process Architectue

Applications close COB Thursday 27th November 2025

*Please dont delay your application as shortlisting and interviews may commence before applications close

For specific queries contact Libby Prouse Senior Talent Acquisition Advisor

All internal candidates are required to notify their leader when applying for a new career opportunity and will be asked to acknowledge they have done so upon submission of their application. Please contact the Recruitment Advisor managing this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process.