Retail Manager II

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Because of Young Lifes exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws and to reflect what has always been and will continue to be the position of Young Life specifically the Christian belief thateach and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and as such is an integral part of the Christian mission and ministry of the corporation
Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff including the Young Life Statement of Faith. Therefore employees and volunteers of Young Life during working and nonworking hours shall: (i) be ready willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life and (iii) abide by all policies and practices of Young Life including without limitation those related to religious belief or ministry activities.

All camps share a common purpose: creating an environment where Young Life staff bring Christ to life by creatively presenting the complete gospel of Jesus Christ. Speaking clearly from the Scriptures camp speakers introduce kids to the person of Christ the nature of humanity the work of Christ on the cross the hope of the resurrection and the opportunity for reconciliation with God.

Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position.

Essential Duties:
Spiritual Formation: Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.

• Participate in opportunities for growing deeper in your relationship with Jesus
• With direction from supervisor develop an annual personal spiritual growth plan.
• Foster an environment where department staff have opportunities for ongoing spiritual development including execution of their personal spiritual growth plan.
• Create a ministry of retail statement that communicates goals and practices.

Interpersonal Relationships: Help build relationships that reflect the character of God with guests staff vendors and neighbors to foster healthy community.

• Build relationships that reflect the character of God with guests staff vendors and neighbors to foster healthy community.
• Ensure department staff demonstrate the importance of their interpersonal relationships with guests staff vendors and neighbors and promote a healthy community.
• Maintain healthy communication while working with other departments at camp.
• Network with other retail managers and department lead to learn and share best practices
• Demonstrate awareness of development needs of retail team.
• Participate in camp events to promote unity and teamwork across departments

Attentive Hospitality: Equip servant leaders who anticipate and respond to the needs of our guests staff and vendors through Christ-like service.

• Establish a department posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
• Develop the retail centers Store Snack Bar Coffee Shop to serve guests requests and sustainable business practices.
• Maintain professional written and verbal communication with staff guests volunteers staff candidates and vendors.
• Demonstrate and train exceptional customer service
• Demonstrate customer care by assisting customers with inquires and product selection.
• Show care and hospitality to all who serve and work within the retail department

Comprehensive Stewardship: Manage with integrity the finances people buildings and equipment that have been entrusted to our ministry.

• Develop systems and train staff to participate in comprehensive stewardship.
• Ensure financial security throughout retail department both of cash handling and inventory
• Create and manage the financial budget for retail department
• Analyze monthly financial reports and establish goals accordingly.
• Maintain accurate financial reports deposits Concur POS reports
• Create ordering and invoice systems to track inventory and payment processes
• Perform an annual physical inventory of store.
• Forecast inventory levels and product needs of guests and participate in group purchasing.
• Adjust inventory levels for seasonality and group size.
• Evaluate department systems and processes annually updating documents to reflect accuracy
• Engage in annual personnel evaluations for all retail staff
• Demonstrate proficiency in using Point of Sale Square Office Outlook and other software applications
• Develop understating for equipment maintenance and operation as needed for retail centers
• Participate in weekly guest group information meetings; developing appropriate retail hours based on guest group history and requests
• Complete an annual cost analysis for concessions and coffee areas.
• Utilize the LINK to schedule DIN routine tasks and preventative maintenance.

Talent Development: Through a consistent and accountable evaluation process we identify and provide opportunities for staff in continuing education leadership development career-pathing and cross-training.

• Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.
• Foster department staff participation in the Individual Development Plan process as well as other training and development opportunities.
• Intentionally pursue opportunities in mission leadership personal growth and professional development.
• Utilize good hiring and onboarding processes.
• Equip retail staff team to operate retail centers in Retail Managers absence

Embracing Excellence: Standing on the platform of national standards and metrics we gladly prepare an environment that glorifies Jesus Christ.

• Lead department staff in the execution of daily responsibilities with attention to the standards and metrics required for excellent camp operations.
• Ensure Young Life standards for appearance and cleanliness are met in all retail centers.
• Create and maintain themes in the retail centers that support overall camp theme and utilize visual merchandising and displays.
• Operate retail centers and develop re-order processes to support sales
• Ensure that stock and supplies are at levels to meet guest needs and sales
• Receive merchandise for retail areas using defined inventory tracking processes.
• Demonstrate and train proper food handling and storage guidelines.
• Develop plan for seasonal food and equipment storage.
• Follow national retail policies
• Execute theft control practices
• Participate in retail department training vendor evaluations events and assigned impact areas.
• Maintain a specific camp Retail Operational Guide for each retail area.

Training Expectations:

• Engage with weekly camp meetings and spiritual development opportunities
• Maintain ServSafe and First Aid/CPR certifications
• Regular participation in Young Life trainings and department opportunities.
  

Camp or Job Specific Working Conditions:

• Hours will include evening and weekend shifts
• Working conditions will include lifting up to 50lbs squatting kneeling and ladder use
• Participate in camp events which will include outdoor work environments.
• Proper knowledge and use of cleaning chemicals
• Some travel required

Education:

• College degree or equivalent preferred

Qualifications and Experience Required For The Job:

• Previous business or retail experience preferred
• Fluency with Microsoft Office applications and an ability to learn and use all Young Life internal systems
• Experience training and leading teams
• Demonstrate professionalism in written and verbal communication with guests vendors and staff
• Demonstrate understanding of Young Life ministry strategy and mission

Job Specific Working Conditions:

Saranac Village has a long legacy as one of Young Lifes premier camps. It is nestled in the heart of the Adirondack Mountains in upstate NY and overlooks beautiful Upper Saranac Lake. The community has an excellent small-town feel and plenty of opportunities for local involvement in Saranac Lake and Lake Placid. The staff at Saranac Village are deeply committed to their personal walks with Jesus and pursuing deeper personal health in ministry. The staff value unity caring for each well and leading at a higher level. Staff must convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important.

Additional Job Description

Saranac Village is looking for a relationally and spiritually minded leader with a passion for retail to join our team in the Retail Manager role. This role will include working in retail approximately 75% of the time and marketing and theming the other 25%. As a Department Head you will lead a team of Summer Interns and Summer Staff (monthly volunteers) as we seek to create environments where every guest staff and volunteer encounters Jesus Christ. The environments include a waterfront camp store beach snack bar and crafts and a combination coffee shop and snack bar.

Note: The anticipated salary for this position can range from $19.00-$23.80 depending on relevant education experience and location.

Notes:

Young Life is a relational ministry. Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important. All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp.