Technical Service Manager | JVLAT
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
JVLAT is a company with a long-standing track record and a solid presence across the region offering innovative entertainment solutions and bringing customers closer to the best global brands. Its approach is rooted in quality service and a highly coordinated regional operation.
At INHAUS we support them in the search for a Technical Service Manager to lead the post-sales strategy across Latin America ensure consistent processes and guarantee a reliable timely and globally aligned service experience.
Your Mission
Ensure that the Technical Service Network in 15 countries operates with excellence precision and a human-centered approachdelivering high-quality solutions agile response times and a consistent experience that honors the brands promise: connecting people to what they enjoy most.
Key Responsibilities
- Lead and oversee the network of authorized technical service centers across LATAM as well as in-house workshops.
- Coordinate the performance of the regional Call Center ensuring service standards and continuous follow-up.
- Manage the annual area budget identifying opportunities for optimization and savings.
- Ensure spare-parts availability through data-based forecasting trends and technical support records.
- Implement continuous improvement initiatives to elevate results and customer experience.
- Manage performance indicators and strategic reports with high levels of accuracy.
- Lead and develop a multicultural team across multiple countries.
Ideal Profile
- 5 years leading teams in technical or post-sales areas preferably in multilatinas or multinational companies.
- Degree in Electronic & Communications Engineering Industrial Engineering or related fields.
- Advanced English (required).
- Experience with ERP (JDE) QlikSense technical service management tools and intermediate Office skills is a plus.
- Knowledge of consumer protection regulations and customs processes in LATAM.
- Strong skills in negotiation influence change leadership and results-driven team management.
What Sets You Apart
- Clarity in decision-making.
- Customer-centric mindset.
- Analytical approach with strategic perspective.
- Accessible empathetic and solution-oriented leadership.
- Energy to drive improvements and build long-term relationships.
Modality & Requirements
- Location: Panama (PTY)
- Regional travel availability
- Participation in trainings with international providers
Role Purpose
Ensure operational continuity and a high-quality post-sales service across LATAMdriving improvements optimizing processes and delivering a consistently superior technical service experience.
Are you excited by the idea of leading regional operations and raising the bar for technical service
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Somos INHAUS expertos en selección y contratación de talento. Pero no solo eso también ofrecemos un conjunto de servicios que darán un giro emocionante a tu gestión de HR. Tenemos la clave para llevarte más allá de lo tradicional!Forma parte del cambio te estamos esperando.
