Inventory Analyst
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
JD - Inventory Analyst
Work location - PSN Bangalore
dealer orders calls and interpret dealer inquiries regularly
2. Activities include but are not limited to standard problem
resolution product information orders status inquiries
consideration of supplier/process or direct shipments; higher or
lower levels of support (groups or disassembly) acquiring material
from production facilities and dealer return material.
3. Monitoring and following (and at times placing) parts orders
including addressing back orders through interaction with process
support teams (expediting purchasing warehouse quality etc)
4. Responsible for performing other job duties as assigned by
Caterpillar management from time to time. Employees may also
be required to work outside of the normal work hours.
5. Building Rapport and communicating on a regular basis with the
appropriate facility and process partner contact on order status
and details while developing an understanding of expectations of
the business segment being supported.
a. Hold periodic or as-needed meetings/calls with respective
network customer services staff and expediting teams to
address/clarify issues and questions and to stay current
on ordering processes part status and/or system updates.
b. This may require some flexibility in hours to accommodate
dealer discussions.
Order Management Goals but are not limited to: Timeliness to answer/respond or act on salesforce
cases phone
calls and emails. Volume of orders worked
Provide backup and cross functional support as needed
Improve service fill for dealer orders
Provide high quality deliverables
Resolving griefs within stipulated time
Others as determined by supervisor/Manager
Qualifications: Bachelor degree / Diploma (3 years) Zero to one year of job-related experience in any
domain
MS-Office skills and good presentation skills
Strong interpersonal and communication skills
Should be a team player with strong analytical and problemsolving skills
Attention to detail
Additional Information:
Should be willing to work in AP/US/EAME shifts including rotational shift
2. Activities include but are not limited to standard problem
resolution product information orders status inquiries
consideration of supplier/process or direct shipments; higher or
lower levels of support (groups or disassembly) acquiring material
from production facilities and dealer return material.
3. Monitoring and following (and at times placing) parts orders
including addressing back orders through interaction with process
support teams (expediting purchasing warehouse quality etc)
4. Responsible for performing other job duties as assigned by
Caterpillar management from time to time. Employees may also
be required to work outside of the normal work hours.
5. Building Rapport and communicating on a regular basis with the
appropriate facility and process partner contact on order status
and details while developing an understanding of expectations of
the business segment being supported.
a. Hold periodic or as-needed meetings/calls with respective
network customer services staff and expediting teams to
address/clarify issues and questions and to stay current
on ordering processes part status and/or system updates.
b. This may require some flexibility in hours to accommodate
dealer discussions.
Order Management Goals but are not limited to: Timeliness to answer/respond or act on salesforce
cases phone
calls and emails. Volume of orders worked
Provide backup and cross functional support as needed
Improve service fill for dealer orders
Provide high quality deliverables
Resolving griefs within stipulated time
Others as determined by supervisor/Manager
Qualifications: Bachelor degree / Diploma (3 years) Zero to one year of job-related experience in any
domain
MS-Office skills and good presentation skills
Strong interpersonal and communication skills
Should be a team player with strong analytical and problemsolving skills
Attention to detail
Additional Information:
Should be willing to work in AP/US/EAME shifts including rotational shift
Key Skills
- Inventory Control
- Microsoft Access
- Pivot tables
- Root cause Analysis
- SAP
- Supply Chain Experience
- Microsoft Dynamics Navision
- Warehouse Management System
- Microsoft Excel
- ERP Systems
- Logistics
- MRP
