Customer Care Consultant

Cape Town - South Africa

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

The Customer Care Consultant is responsible for delivering high-quality customer service through inbound and outbound calls emails and digital channels. This frontline role is focused on resolving customer enquiries providing accurate information and ensuring a positive customer experience that aligns with The Good Life Sorteds values and service standards.

Key Responsibilities

Handle inbound and outbound customer interactions in a professional and friendly manner
Resolve customer enquiries complaints and requests efficiently and accurately
Follow campaign client and internal procedures at all times
Meet individual and team performance targets including quality productivity and attendance
Accurately capture and update customer information on CRM systems
Escalate complex or unresolved issues according to agreed processes
Maintain a high standard of customer care and brand representation
Participate in training coaching sessions and team meetings
Adhere to compliance data protection and confidentiality requirements

Requirements

Essential:

1-2 years Previous customer service or call center experience preferred
Strong verbal and written communication skills
Ability to handle difficult conversations with professionalism
Basic computer literacy and ability to learn new systems quickly
Strong attention to detail and accuracy

Desirable:

Experience working with Hubspot or Aircall systems
Ability to work in a fast-paced target-driven environment
Multitasking across systems and channels
Sales and Service back ground for multi channel work

Required Skills:

Essential: 1-2 years Previous customer service or call center experience preferred Strong verbal and written communication skills Ability to handle difficult conversations with professionalism Basic computer literacy and ability to learn new systems quickly Strong attention to detail and accuracy Desirable: Experience working with Hubspot or Aircall systems Ability to work in a fast-paced target-driven environment Multitasking across systems and channels Sales and Service back ground for multi channel work

Key Responsibilities

Handle inbound and outbound customer interactions in a professional and friendly manner
Resolve customer enquiries complaints and requests efficiently and accurately
Follow campaign client and internal procedures at all times
Meet individual and team performance targets including quality productivity and attendance
Accurately capture and update customer information on CRM systems
Escalate complex or unresolved issues according to agreed processes
Maintain a high standard of customer care and brand representation
Participate in training coaching sessions and team meetings
Adhere to compliance data protection and confidentiality requirements