Physical onsite assistance to enable remote troubleshooting and remediation.
Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction).
Visual verification and reporting (LED status link status alarms fan/power status cabling condition).
Engineer must have basic understanding of network devices sufficient to:
Identify network equipment types ports power supplies uplinks and patch panel layouts.
Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.
Perform basic checks: link lights port mapping verification cable reseat label verification.
Network Device Rack & Stack
Rack mounting/unmounting of network devices per site rules and safety practices.
Patch and dress cables to basic professional standard (as instructed).
Coordinate with Remote Support Team for post-install verification.
Basic Configuration
Perform basic level initial actions (only as instructed by the Remote Support Team) such as:
Connecting console and granting remote access session (screen share/terminal access where applicable).
Executing clearly provided command steps (copy/paste) when approved.
Applying basic baseline actions (e.g. set management IP/VLAN) only when explicitly instructed and approved.
Requirements
Required Tools
Laptop (Windows/macOS) with terminal tools (e.g. PuTTY/teams/Anydesk) and with full administrator right.
Console cable (e.g. RJ45-to-USB/Serial as applicable) and required adapters
Spare Patch Cord/Cable (5m) x 2
Basic screwdriver kit (Phillips/flathead/torx as applicable)
Basic cable testing tools for damage identification (e.g. cable tester; other basic testers)
Crimping tool and cutter
RJ45 terminator (surplus)
Labelling Machine
Required Skills:
Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction). Visual verification and reporting (LED status link status alarms fan/power status cabling condition). Engineer must have basic understanding of network devices sufficient to: Identify network equipment types ports power supplies uplinks and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights port mapping verification cable reseat label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post-install verification. Basic Configuration Perform basic level initial actions (only as instructed by the Remote Support Team) such as: Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g. set management IP/VLAN) only when explicitly instructed and approved.
Required Education:
Bachelors degree in Computer Science Information Technology or a related field.(Alternatively 2 additional years of relevant IT experience may be considered.)3 to 5 years of experience in a Deskside Support role including at least 3 years of face-to-face user support.3 years of hands-on support experience for both macOS and Windows understanding of basic networking concepts including VLANs DHCP and in using tools such as Active Directory SCCM J
Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling...
Physical onsite assistance to enable remote troubleshooting and remediation.
Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction).
Visual verification and reporting (LED status link status alarms fan/power status cabling condition).
Engineer must have basic understanding of network devices sufficient to:
Identify network equipment types ports power supplies uplinks and patch panel layouts.
Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.
Perform basic checks: link lights port mapping verification cable reseat label verification.
Network Device Rack & Stack
Rack mounting/unmounting of network devices per site rules and safety practices.
Patch and dress cables to basic professional standard (as instructed).
Coordinate with Remote Support Team for post-install verification.
Basic Configuration
Perform basic level initial actions (only as instructed by the Remote Support Team) such as:
Connecting console and granting remote access session (screen share/terminal access where applicable).
Executing clearly provided command steps (copy/paste) when approved.
Applying basic baseline actions (e.g. set management IP/VLAN) only when explicitly instructed and approved.
Requirements
Required Tools
Laptop (Windows/macOS) with terminal tools (e.g. PuTTY/teams/Anydesk) and with full administrator right.
Console cable (e.g. RJ45-to-USB/Serial as applicable) and required adapters
Spare Patch Cord/Cable (5m) x 2
Basic screwdriver kit (Phillips/flathead/torx as applicable)
Basic cable testing tools for damage identification (e.g. cable tester; other basic testers)
Crimping tool and cutter
RJ45 terminator (surplus)
Labelling Machine
Required Skills:
Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction). Visual verification and reporting (LED status link status alarms fan/power status cabling condition). Engineer must have basic understanding of network devices sufficient to: Identify network equipment types ports power supplies uplinks and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights port mapping verification cable reseat label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post-install verification. Basic Configuration Perform basic level initial actions (only as instructed by the Remote Support Team) such as: Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g. set management IP/VLAN) only when explicitly instructed and approved.
Required Education:
Bachelors degree in Computer Science Information Technology or a related field.(Alternatively 2 additional years of relevant IT experience may be considered.)3 to 5 years of experience in a Deskside Support role including at least 3 years of face-to-face user support.3 years of hands-on support experience for both macOS and Windows understanding of basic networking concepts including VLANs DHCP and in using tools such as Active Directory SCCM J
Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
