Renewal Specialist (MM & ENT) (Position located in Cape Town, South Africa)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4 our AI-driven Human Risk Management platform empowers over 70000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius were not just providing security awareness training - were redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in Cape Town South Africa visit the following links.
Careers Page: Mid Market and Enterprise Renewal Specialist is responsible for coordinating with Mid Market and Enterprise CSMs Partners and customers to provide pricing quotes for renewals adding upsell where applicable and then successfully and efficiently closing those opportunities.

Responsibilities:

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with Mid Market and Enterprise CSMs to strategize on renewals and applicable upsells for their customers to maximize bookings
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms using discretion and independent judgment
• Facilitate a working process between KnowBe4 Legal department and customers Legal team to revise legal documentation pertinent to the contract
• Employ pricing strategies that meet the Companys standards policies and procedures
• Generate pricing quotes for renewals
• Manage your assigned 30 60 and 90 day opportunity pipeline weekly and daily forecasts and meet regularly with the Enterprise Renewal Specialist Director to review and strategize
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Companys CRM

Qualifications:

• Associates Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome Internet Explorer etc.)
• Previous sales or negotiation experience
• Familiarity with standard concepts practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to build rapport with customers via phone email and video conferencing
• Ability to work with minimal supervision

Our Fantastic Benefits