Internship Customer Support Engineer

Introduction

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster cheaper more energy-efficient microchips. We design develop integrate market and service these advanced machines which enable our customers - the worlds leading chipmakers - to reduce the size and increase the functionality of their microchips which in turn leads to smaller more powerful consumer electronics. Our headquarters are in Veldhoven the Netherlands and we have 18 office locations around the United States including main offices in Chandler Arizona San Jose and San Diego California Wilton Connecticut and Hillsboro Oregon.

The Customer Support (CS) organization is responsible for the installation qualification repair and maintenance of the ASML systems at customer sites and the necessary transfer of know-how to the customer. This internship sits within our DUV team that partners with the local Customer Support branches to perform these tasks for customers.

Your assignment:

• The goal of the internship is to work in a team environment alongside local experienced engineers project managers and leaders to gain insight on the ASML ways of working and our groundbreaking technology.
• Specific projects will be tailored to match the education/experience level of the intern as well as the interns learning objectives for the summer.
• Interns will typically be required to document and present their findings as well as making an end of summer presentation to the group about what they achieved during their internship.

Past projects have included:

• Identifying and documenting goals and targets (KPIs).
• Evaluating current processes and updating documentation to adhere to continuous improvement methodologies (LEAN/6 Sigma).
• Creating data visualizations to identify potential opportunities for automation (Tableau/Power BI/Python).
• Collaborating with Engineers from other areas and shifts to identify Best Known Methods (BKMs).
• Participating in projects to improve performance of the FAB.

Your profile:

• Minimum 60 hours completed towards a Bachelors degree in an Engineering field and an expected graduation date of December 2026 or May 2027.
• Preferred Majors: Electrical Engineering Electronics Micro-electronics Mechanical Engineering Material Science Engineering Chemical Engineering or IC manufacturing.
• Knowledgeable in MS Office applications - Excel OneNote Teams PowerPoint.

Skills

Working at the cutting edge of tech youll always have new challenges and new problems to solve and working together is the only way to do that. You wont work in a silo. Instead youll be part of a creative dynamic work environment where youll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job youll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data information and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization quality efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open clear concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Other information

• Routinely required to sit; walk; talk; hear; use hands to keyboard finger handle and feel; stoop kneel crouch twist reach and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• Will require domestic travel as part of program closeout and presentation
• Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.

ALT Other Information (in-fab)

• Legal/export license control (see below)
• The employee may occasionally lift and/or move up to 50 pounds in weight unaided.
• The environment generally is moderate in temperature and noise level.
• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
• Expect to spend 25% of the time inside the clean room working around with electromechanical equipment.
• Will require domestic travel as part of program closeout and presentation

This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.