Manager II, Operations

As an Operations II Manager you will work with India leadership team to improve existing systems or processes and reduce defects to serve Amazons customers better. You will be required to analyze data interact with cross functional teams recommend and pilot improvements that will help us serve our customers better in line with our goal to be the Earths Most Customer Centric Company. Within Operations I Manager job family youll be offered one of the key roles in operations: area manager operations manager or station manager depending on business needs. Basic preferred & demonstrated abilities remain same for all these job roles. We are looking for high-potential flexible innovative and forward-thinking professionals to join our India operations team. Are you ready to drive high-visibility strategic revenue generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives Are you willing to roll up your sleeves and get into the details that make Operations world class

Key job responsibilities
DEMONSTRATED ABILITIES
Sense of ownership
Excellent analytical skills
Ability to summarize and communicate important data
Desire to learn complex processes and systems
Commitment to long-term career development through multiple assignments in India Operations
Ability to collaborate with large work groups and demonstrate ability to lead the team
Ability to lead a team of associates with support from seasoned managers
To serve our customers our operations function 24X7 365 days. Your role will warrant working in a roster that may include night shifts and/or your weekly offs.
This will be a physical/ on-floor role where you will be expected to lead teams from Day1.
Willing to relocate as per business need
Details of various roles within the Operations Manager I job family (As an Intern/FTE you will be placed at either of the below mentioned job titles)
AREA MANAGER
Working in fulfilment center or our office premises where you will spend time on floor observing processes doing audits coaching associates which requires -
Walking in the fulfillment center and around area with great frequency
Continual standing and/or walking
Ability to work in construction /distribution environment that may be noisy unlit not airconditioned
Able to access all areas of building (ascending and descending ladders stairs gangways) safely and without limitation
Require extensive data analysis to identify trends and drive kaizen activities
Strong interpersonal skills to ensure operational success as well as drive multiple initiatives with a diverse set of stakeholders
Participate in leadership review meetings like Daily deep dive site business review and participate to take decisions on site improvement parameters
Ensure implementation of quality best practices like 5S
Support mentor and motivate your hourly workforce
Manage safety quality productivity and customer delivery promises
Collaborate with all support teams including Safety Engineering Loss Prevention Quality
Assurance Human Resources to develop plans to meet business objectives
OPERATIONS MANAGER
Customer/seller service Contact Reduction
Concessions defect analysis reduction and improving customer experience
Shadowing seasoned manager on floor and adapting the knowledge of on floor operations to run and execute shifts independently.
Methods to track and improve performance of partners (carriers and 3P partners)
Transportation/supply chain issues pertaining to new geographies where Amazon has a potential marketplace
Perform market and competitive analysis as required for different parameters in transportation. Develop operating plans to improve performance and monitoring and pilot them.
Identify and prevent financial leakage when working with partners.
Enhancing customer returns experience
Drive process improvements to enhance the operational efficiencies or improve quality metrics in fulfillment centers/transportation/customer service/ seller service
Analyze and create mechanisms to improve third party seller order fulfillment
Improving fulfilment center processes and metrics by working with team members in retail fulfilled by Amazon customer service transportation etc.
Data processing supervising quality and continuous improvement
STATION MANAGER
Defining the transportation process from FC to delivery stations
Provide practical inputs to Centralize routing team to optimize delivery process from delivery station to customer address.
Ensure enough bandwidth in citywide delivery team to ensure peak time delivery management
Conduct the performance appraisals of the station supervisors and mentor them for handling efficient operations
Continuously improve the delivery process and attain a sustained level of delivery performance improvement
Analysis of the data reports to identify performance bottlenecks and improve the performance
Implement the formal process control and process improvement mechanisms such as Kaizen

- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 1 years of performance metrics process improvement or lean techniques experience

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