Technical Support Officer OSS

Islamabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Inbox Business Technologies a leading Information Technology and Services company is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients ensuring prompt resolution of technical issues.

Responsibilities

Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment.
Monitor and manage tickets through the incident management system (e.g. ServiceNow Remedy etc.).
Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively.
Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix.
Maintain accurate and up-to-date documentation of incidents troubleshooting steps and resolutions.
Coordinate with NOC Field Operations Network and Application Support teams for issue resolution.
Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.

Requirements

Bachelors degree in BCS BS IT BSC
1-2 years of experience in an IT service desk or hardware support role
Strong understanding of ITIL processes (Incident Problem and Change Management).
Hands-on experience with ticketing tools and remote troubleshooting.
Familiarity with OSS/BSS systems used in telecom environments.
Strong organizational and coordination skills.
Excellent verbal and written communication.

Required Experience:

Unclear Seniority

DescriptionInbox Business Technologies a leading Information Technology and Services company is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients ensuring prompt resolution of technical i...