Consultant, Client Service

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

To assist clients in the Private Banking Suite with their service requests complaints and queries in order to deliver a positive client experience.

Job Responsibilities

Assess client service requirements and resolve accordingly or routes them to the appropriate person or department for resolution
Issue Debit cards Credit Cards pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.
Generate lead build new and/or maintains existing customer relationships for walk-in clients.
Receive and process customer requests for cheque books and debit cards prepaid cards and credit cards including changing of ATM limits as per laid down procedure.
Ensure procedures are followed to meet and maintain quality service levels and turn-around times. Strives for continuous service improvement.

Qualifications :

University Degree

Experience Required

1 - 2 years branch banking experience
Knowledge of the banks products compliance procedures and regulations governing the management of financial services.

Additional Information :

Behavioural Competencies:

Checking Things
Developing Expertise
Establishing Rapport
Examining Information
Following Procedures
Interacting with People
Meeting Timescales
Showing Composure
Team Working
Thinking Positively
Understanding People
Upholding Standards

Technical Competencies:

Active Listening
Application & Submission Verification (Business Banking)
Client Servicing
Difficult Calls Management
Query Resolution

Remote Work :

Employment Type :

Full-time

To assist clients in the Private Banking Suite with their service requests complaints and queries in order to deliver a positive client experience.Job ResponsibilitiesAssess client service requirements and resolve accordingly or routes them to the appropriate person or department for resolutionIssue...

Key Skills

Business Development
Sales Experience
B2B Sales
Time Management
HP Service Manager
Windows
ServiceNow
Relationship Management
Operating Systems
Management Consulting
Troubleshooting
Automotive Service

Apply Now

About Company

Standard Bank Group

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click