Service Delivery Officer

Service Delivery Officer
Location: Lekki Lagos Nigeria
Experience: 2 - 4 years
Employment Type: Full Time
Monthly Net Salary: 250000

About the Role

We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth day-to-day operations. The role will serve as a vital bridge between clients the sales team and internal departments guaranteeing excellent service delivery customer satisfaction and business growth.

Key Responsibilities

• Coordinate the sales team by managing schedules documentation and communication.
  
  

• Ensure availability and proper functioning of sales-related tools materials and resources.
  
  

• Provide timely after-sales support addressing client inquiries and complaints professionally.
  
  

• Maintain accurate records of operational and financial activities; prepare and share reports.
  
  

• Process and track client orders accurately and promptly.
  
  

• Communicate updates delays or issues to clients while ensuring effective resolution.
  
  

• Monitor service delivery metrics identify inefficiencies and recommend improvements.
  
  

Job Requirements

• ./B.A. in Business Administration or related field (Sales/Marketing certifications are a plus).
  
  

• 2-4 years proven experience as a project coordinator administrator or service officer (preferably in IT or services industry).
  
  

• Technical understanding of software development or web technologies is an added advantage.
  
  

• Proficiency in Microsoft Office Suite and CRM tools.
  
  

• Strong organizational and multitasking skills with exceptional attention to detail.
  
  

• Excellent communication skills (verbal and written).
  
  

• A collaborative team player with integrity responsibility and strong problem-solving ability.
  
  

Skills

• Negotiation: Ability to negotiate and manage client expectations.
  
  

• Collaboration: Act as a liaison between clients sales and technical teams.
  
  

• Documentation: Ability to record transactions and maintain proper documentation.
  
  

• Attention to Detail: Strong listening organization and follow-up skills.
  
  

• Reporting: Proficiency in Excel for data analysis and reporting.
  
  

• Communication: Clear and professional communication with ability to work under pressure.
  
  

Benefits

• Competitive net monthly salary of 250000
  
  

• Health insurance
  
  

• Pension contributions
  
  

• Career growth and professional development opportunities
  
  

• Supportive and collaborative work environment
  
  

• Ongoing training and performance-based bonuses
  
  

How to Apply

Interested and qualified candidates should send their updated CV and a brief cover letter via:
Subject Line: Service Delivery Officer Lekki