Quoting Executive (North America)

Petaluma, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Profile

We are seeking a Quoting Executive to manage and complete inquiries from various channels product sectors and end-markets. This role plays a key part in ensuring the highest level of customer service by providing accurate and timely quotations supporting controlled substance inquiries and ensuring compliance with all relevant import and export regulations. You will act as the intermediary between Demand Generation and Demand Fulfilment roles working closely with sales operations and compliance teams to ensure a seamless customer experience.

Key Responsibilities

Generate and manage quotations for LGC Standards catalog products across various account types.
Respond to customer inquiries regarding pricing availability and order processing.
Work closely with account managers and inside sales to deliver best-in-class sales support.
Ensure controlled substance orders are handled in compliance with existing guidelines including import permits and export licenses.
Track and report on customer support performance metrics (e.g. customer satisfaction score response time resolution rate).
Promote and prioritize LGC-manufactured products in quotation requests for third-party items.
Communicate professionally and courteously with customers via telephone email and Service Cloud.
Maintain accurate customer and order records in IFS ERP and other relevant systems.
Ensure compliance with supply chain processes as set by the Operations team.
Actively promote the LGC Web-shop to drive direct customer engagement.
Stay up to date with LGC Standards products and services ensuring continuous learning and product knowledge development.

Qualifications :

What Were Looking For

Sales-focused attitude with a strong understanding of quoting and order processing.
Experience working in a sales customer service or quoting environment.
Familiarity with CRM systems supply chain process management tools and ERP systems (especially IFS).
Knowledge of customers in the pharmaceutical biotech food & beverage forensics environmental and industrial sectors is an advantage.
Excellent communication skills both written and verbal with a professional telephone manner.
Strong problem-solving skills and the ability to work under pressure to meet deadlines.
High level of computer literacy including Microsoft Office Suite.
Customer-focused approach both internally and externally.
Ability to work as part of a team providing support to colleagues when needed.
An interest in Chemistry or Science would be a distinct advantage.
Strong coachability and willingness to learn including participation in training and mentorship programs.

Why Join Us

Make an Impact Play a crucial role in supporting sales and ensuring customer satisfaction.
Join an equal opportunities employer
Flexible Working Hybrid and remote options available to suit your lifestyle.
Dynamic & Supportive Team Be part of a collaborative customer-focused environment.
Industry Leader Work for a company that sets the standard in reference materials and analytical standards.

If youre looking for a role where you can combine sales support compliance expertise and customer engagement we want to hear from you! Apply today and be part of our success!

Additional Information :

The typical pay range for this role is:

Minimum: $ 22.00/ Hourly

Maximum: $ 24.00/ Hourly

This range represents the low and high end of the anticipated salary range for the position. The actual base salary will depend on several factors such as: experience skills and location.

What we offer (US based-employees):

Competitive compensation with strong bonus program
Comprehensive medical dental and vision benefits for employees and dependents
FSA/HSA Pre-tax savings plans for health care childcare and elder care
Deductible Buffer Insurance and Critical Illness Insurance
401(k) retirement plan with matching employer contribution
Company-paid short- and long- term disability life insurance and employee assistance program
Flexible work options
Pet Insurance for our furry friends
Enhanced Parental leave of 8 additional weeks
PTO that begins immediately
Town Hall monthly meeting onsite/virtual Cheer program where employees are recognized for outstanding work Company wide social events frequent catered lunches and much more!

ABOUT LGC:

LGC is a leading global life science tools company providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications which are typically embedded and recurring within our customers products and workflows and are valued for their performance quality and range.

OUR VALUES

PASSION
CURIOSITY
INTEGRITY
BRILLIANCE
RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race color ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy or maternity religion or belief. Short listing interviewing and selection will always be carried out without regard to gender sexual orientation marital status color race nationality ethnic or national origins religion or belief age or trade union membership.

For more information about LGC please visit our website

#scienceforasaferworld

Remote Work :

Yes

Employment Type :

Full-time

Job ProfileWe are seeking a Quoting Executive to manage and complete inquiries from various channels product sectors and end-markets. This role plays a key part in ensuring the highest level of customer service by providing accurate and timely quotations supporting controlled substance inquiries and...