Resource Deployment Manager

• Be a Trusted Partner to the respective Expert Services or Customer Success Stakeholder(s)
• Lead Capacity Forecasting activities to support respective segment
• Review manage and execute staffing of resource requests
• Align staffing of billable personnel maximizing ability to achieve billable utilization targets
• Support the creation and development of a sub-capacity partner framework 
• Manage competitive rates that ensue achievement of partner margin targets.
• Governance of partner certifications and high-quality resources.
• Maintain internal partner spend targets in line with required capacity.
• Provide regional services management whitespace reporting and capacity recommendations based on business requirements.
• Ensure skills inventory resumes and profiles of are updated and accurate in line with policy.
• Contribute to professional services knowledge base through creation of best practices and lessons learned content.

Qualifications :

• 5 years in resource management
• 3 years in a professional services organization
• The ability to apply judgement to any situation
• Ability to work in a high demand constantly changing & fast paced environment
• Ability to work independently
• Professional verbal and written communication skills
• Excellent organization and prioritization management
• RMI Certification a plus

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time