INTERNAL APPLICANTS ONLY Residence Experience & Business Support Supervisor

***Internal Applicants Only***

Organisation: London Borough of Waltham Forest

Salary: SO2 40182 - 42060

Contract Type: Full-time Permanent

Working hours per week: 36 hours a week (Monday-Thursday 9am-5.15pm) Friday (9am-5pm)

Application Deadline: 25/11/2025

DBS: Standard

Reference:1802

About Us:

Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.

About the role:

As the Resident Experience and Business Support Supervisor you will play a key role in ensuring our residents have a positive experience and receive the support they need. You will be responsible for providing business support functions and assisting a team of dedicated staff.

You will provide specialist knowledge and expertise on the Business Support functions related to the relevant service area understanding the purpose of those functions in delivering a seamless service to Residents that meets statutory and regulatory standards.

The role will be working in one of the following teams;

Business Support Childrens

Business Support Education

Business Support Adults

Business Support Resources

Business Support Neighborhoods and Place

>> Click here to download the Role Profile <<

Key Responsibilities:

Oversee resident services and ensure a high level of satisfaction.

Supervise business support functions including allocation of work and monitoring of outputs administrative tasks and coordination.

Provide guidance and support specialist knowledge and expertise on the Business Support functions related to the relevant service area.

Identify and oversee improvements to enhance the resident experience.

Handle resident enquiries and resolve issues in a timely manner.

Collaborate with other departments to ensure seamless service delivery.

Monitor and report on key performance indicators related to Resident Experience and Business Support.

Qualifications and Requirements:

To be considered for this position you should meet the following requirements:

Numeracy and literacy qualification e.g. GCSE English and Maths or equivalent.

Relevant professional qualification

Terms and conditions:

The below terms and conditions apply to this role:

Interested candidates are invited to submit their applications online by pressing the Apply button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby for jobs graded up to and including scale SO2 internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council please visit Information:

If you have any questions about this vacancy or the application process please contact Elisabeth Sippings at

If you have any technical issues when trying to apply for this post please contact our Recruitment Team via email at .

The Councils preference is for online application. However if you have a disability and are unable to complete an online application please email so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.