Customer Experience Advisor

Closing Date:Friday 23rdJanuary 2026@ 9am

Interview Date:28th &29thJanuary2026 in person

About the Role

Are you passionate about delivering outstanding customer service Do you thrive in a fast-paced people-focused environmentWerelooking for aCustomer Experience Advisorto be the welcoming face and helpful voice of our organisation.

In this dynamic roleyoullbe the first point of contact for our customerswhether they reach out in person by phone email text online chat social media customerappor our online portal. Your mission: resolve queries efficiently empathetically and in line with our values.

Whatyoullbe doing

• Be the Voice of the Organisation:Handle customer enquiries across multiple platforms with care professionalism and empathy.

• Create a Welcoming Space:Greet andassistvisitors at reception ensuring a safe and informative environment.

• Problem-Solve with Purpose:Use scripts and training to diagnose and process repair requests gas servicing queries and more.

• Own the Outcome:Take responsibility for customer issues from start to finish.

• Collaborate for Success:Work closely with internal teams and external contractors to deliver seamless service.

• Stay Organised:Manage appointments record interactions accurately and ensure compliance with housing regulations.

• Support Community Services:Process garage lettings andterminations andcontribute to special projects that improve the customer experience.

About You

Youresomeone who genuinely cares about people and takes pride in deliveringa great experienceevery time. Youdontjust answer questionsyou solve problems build trust and make customers feel heard and valued.

Werelooking for someone who:

• Brings energy empathy and professionalism to every interaction

• Thrives in a fast-paced environment and stays calm under pressure

• Communicates clearly and confidently across multiple channels

• Takes ownership of issues and sees them through to resolution

• Works well independently but loves being part of a supportive team

• Is digitally confident and comfortable using scheduling and CRM systems

• Shares our values of respect honesty and accountability

What We Offer

We believe in rewarding our team with more than just a you can look forward to:

• 32 days annual leaveplus bank holidays

• Holiday purchase & buy-back schemes

• Team outingswith an annual team budget

• Electric vehicle leasingthrough Octopus Energy

• Pension schemewith SHPS

• Life insurancefor pension members

• Employee Assistance Programme

• Mental Health First Aiders

• Healthcare cashback planviaHealthshield

• Retail discounts

• Long Service Awards (given at 1 year 5 years and in increments of 5 years following this)

• Reimbursement for professional subscription fees

• Corporate Sponsorship opportunities

• Reimbursement for HRT pre-paid certificates

• Reimbursement for annual flu jab

• Free parking and refreshments

• Monthly staff compliments raffle

• Wellbeing calendar of events throughout the year

Join us and be part of a supportive forward-thinking organisation that values your voice and your contribution.

Apply now and help us build better communitiesone customer at a time.

Bdhtmay exclude candidates from the recruitment process if they have attended three or more interviews in the previous year.

Bdhtreserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

INDLOW

BDHT employs 170people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to bring their whole selves to work. The things that are important to you become important to us too.

We believe in our people and actively support them based upon three core themes: Look after yourself Look after your colleagues and Look after the business.

We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff so we actively encourage fun and expect that it is part of the normal working day.