Vice President, Platform Deployment

Lets face it a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We cant cram it all in here but youll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it) you get way more than a paycheck. You get a personal BetterUp Coach a development plan a trained and coached manager the most amazing team youve ever met (yes each with their own personal BetterUp Coach) and most importantly work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly its not for everyone. But for people with fire in their belly its a game-changing career-defining soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career doing life-changing work in a fun inventive soulful culture.

If that sounds excitingand the job description below feels like a fitwe really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week or eight days per month. Our US hub locations include: Austin TX; Chicago IL; New York City NY; San Francisco CA; and the Washington DC metro area. If this is a role based in Europe our Europe hub locations are London UK and Amsterdam NL. Please ensure you can realistically commit to this structure before applying.

Role Purpose

The Vice President Deployment is a new executive role responsible for architecting building and scaling BetterUps deployment function the engine that brings our platform to life for partners. This leader owns the end-to-end deployment lifecycle spanning configuration integrations change enablement and communications ensuring that complex enterprise launches translate into measurable value and enduring impact. They will define the operating model build world-class teams and codify a repeatable approach to deploying BetterUp at scale. As the architect of deployment excellence this leader ensures every customer experience from signature to activation is delivered with precision purpose and speed.

What Success Looks Like

• BetterUp successfully transitions from a product/solution-focused (SaaS-like) deployment model to a services-led platform deployment where forward-deployed resources tailor the platform to fit the customer context and deliver on business value promises.

• BetterUp deployments consistently achieve faster time-to-value and measurable partner outcomes.

• A scalable codified deployment playbook exists across configuration integrations and change management.

• Forward-deployed technical teams operate in tight alignment with Product and Engineering using shared standards and processes.

• The Deployment function operates efficiently with clear accountability for cost quality and delivery performance.

• Partners experience a seamless journey from contract to activation strengthening trust and driving retention and expansion.

Key Responsibilities

1. Design & Build

   1. Define the vision structure and new operating model for the Deployment function aligned to BetterUps platform and Services strategy.

   2. Build the foundational playbooks delivery standards and success metrics that enable scalable repeatable deployments.

2. Lead & Develop

   1. Directly lead Client Delivery Directors Configuration Squads and Communications & Change Partners.

   2. Inspire develop and retain exceptional talent across technical and delivery disciplines.

3. Partner & Align

   1. Collaborate deeply with Product and Engineering to align forward-deployed teams (Data Partners Forward Deployed Engineers and Forward Deployed PMs) around deployment excellence.

   2. Partner with Customer Success to ensure a seamless handoff to ongoing value realization.

   3. Partner with Sales and Solutions to shape resourcing scoping and deployment readiness for every enterprise engagement.

4. Deliver Excellence

   1. Establish and manage KPIs for deployment quality cost and time-to-value.

   2. Drive continuous improvement through feedback loops between field learnings and product innovation.

   3. Ensure consistent and exceptional experiences for partners regardless of size scope or region.

5. Scale & Evolve

   1. Build an organization designed to scale to for FY27 & beyond

   2. Introduce tools systems and methods that enable automation efficiency and data-driven decision making.

   3. Serve as the executive sponsor for deployment transformation initiatives across the company.

Key Interfaces

• Product & Engineering Align on roadmap deployment tooling and field learnings; ensure technical readiness and configuration excellence.

• Customer Success Seamless transition from go-live to adoption and business impact.

• Sales & Solutions Align on scoping packaging and pre-deployment readiness.

• Finance & Operations Manage deployment cost structure utilization and performance analytics.

Ideal Experience & Capabilities

• 15 years in enterprise software AI or platform-based environments with a proven record of leading complex deployments or services organizations.

• Deep expertise in forward-deployed technical models and customer-facing technical leadership (e.g. Palantir ServiceNow Salesforce OpenAI or equivalent).

• Experience designing and scaling operating models for high-complexity multi-workstream enterprise implementations.

• Strong business and financial acumen with accountability for cost-to-serve and delivery margin.

• Ability to translate technical depth into business outcomes and influence across executive stakeholders.

• Builder mindset: thrives in ambiguity operates from first principles and scales systems and people simultaneously.

Near-Term Priorities (First 612 Months)

• Design & stand-up the new Deployment organization including leadership structure and core roles.

• Develop and document the end-to-end deployment playbook covering configuration integrations change management and go-live.

• Establish engagement models and governance across Product Engineering and Customer Success.

• Define and implement key performance metrics (time-to-value quality efficiency satisfaction).

• Pilot the deployment model with early enterprise partners and refine for scale.

• Build the foundations systems processes and talent for global deployment excellence.

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company adaptation and continuous learning are part of our daily work. Were looking for teammates who are excited to evolve alongside technology people who experiment boldly share their discoveries openly and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process youll have opportunities to showcase how you harness AI to learn iterate and amplify your impact.

Benefits:

At BetterUp we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves support their families and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member

• A competitive compensation plan with opportunity for advancement

• Medical dental and vision insurance

• Flexible paid time off

• Per year:

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Workdays ( Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating please dont hesitate to reach out we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin disability genetics gender sexual orientation age marital status veteran addition to federal law requirements BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

At BetterUp we compensate our employees fairly for their work. Base salary is determined by job-related experience education/training residence location as well as market indicators. The range below is representative of base salary only and does not include equity sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for the role is as follows:

New York and San Francisco: $280000 - $385000

Austin and Arlington: $252000 - $346500

Protecting your privacy and treating your personal information with care is very important to us and central to the entire BetterUp family. By submitting your application you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information please reach out to

#LI-Hybrid

Required Experience:

Exec