- Manage the Night Team to deliver high-performance standards ensuring compliance with Hampton by Hilton brand standards and objectives
- Oversee guest satisfaction handle complaints and implement measures to meet quality targets
- Conduct staff training including induction health and safety security and behavioural aspects
- Serve as Manager on Duty during night shift maintaining awareness of all hotel areas and coordinating staff and guests in emergencies
- Perform night audits manage financial procedures and ensure adherence to company policies
- Conduct regular security checks and health and safety walks emphasising fire safety
- Carry out reception duties as necessary including late check-ins early check-outs and wake-up calls
- Support bar operations when required and manage staff in line with business needs and costs
- Maintain a hands-on approach creating a culture of excellent customer care both internally and externally
- Provide a comprehensive handover to the early Duty Manager before end of shift
Qualifications :
- pervious working experience within a Night Manager Role in 5 Star hotel resort
- Very Good Communication and Written Skills
- Multilingual - English & Russian Second language is a plus
- Excellent Leadership Skills
- Ability to work on own as well as part of a Team
- Customer Service Skills
- Proven Experience with Front Office Management Systems
Additional Information :
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Remote Work :
No
Employment Type :
Full-time
Manage the Night Team to deliver high-performance standards ensuring compliance with Hampton by Hilton brand standards and objectivesOversee guest satisfaction handle complaints and implement measures to meet quality targetsConduct staff training including induction health and safety security and b...
- Manage the Night Team to deliver high-performance standards ensuring compliance with Hampton by Hilton brand standards and objectives
- Oversee guest satisfaction handle complaints and implement measures to meet quality targets
- Conduct staff training including induction health and safety security and behavioural aspects
- Serve as Manager on Duty during night shift maintaining awareness of all hotel areas and coordinating staff and guests in emergencies
- Perform night audits manage financial procedures and ensure adherence to company policies
- Conduct regular security checks and health and safety walks emphasising fire safety
- Carry out reception duties as necessary including late check-ins early check-outs and wake-up calls
- Support bar operations when required and manage staff in line with business needs and costs
- Maintain a hands-on approach creating a culture of excellent customer care both internally and externally
- Provide a comprehensive handover to the early Duty Manager before end of shift
Qualifications :
- pervious working experience within a Night Manager Role in 5 Star hotel resort
- Very Good Communication and Written Skills
- Multilingual - English & Russian Second language is a plus
- Excellent Leadership Skills
- Ability to work on own as well as part of a Team
- Customer Service Skills
- Proven Experience with Front Office Management Systems
Additional Information :
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Remote Work :
No
Employment Type :
Full-time
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