Key Account Support Associate

If you love keeping things moving solving problems before anyone notices and making customers feel genuinely supported this role puts you at the heart of global logistics. Youll own communication coordinate shipments across multiple channels and help deliver a smooth end-to-end experiencewhile growing toward full account ownership.

Location: Pakistan - Fully Remote

Your Mission:

• Keep daily communication flowing with assigned customers ensuring timely professional shipment inquiries status updates documentation requests and general customer needs.
• Coordinate closely with Operations Sales Pricing and Warehousing to keep expectations aligned.
• Track shipments across ocean air express and Amazon channelsflag issues early and communicate proactively.
• Update internal trackers customer channels and CRMs with accurate real-time info.
• Follow up on commercial invoices packing lists BL/AWB ISF details and compliance requirements.
• Verify document accuracy before sending to customers or internal teams.
  
• Coordinate with global agents for required customs and export documents.
• Support bookings rate checks and space confirmations under guidance.
• Assist in last-mile coordination for Amazon FBA and B2B deliveries.
• Contribute to customer success by spotting recurring issues suggesting improvements and supporting monthly KPI dashboards.

Your Toolbox: Skills to be Successful

• Strong written and verbal communication in English.
• Sharp attention to detail and solid organizational habits.
• Ability to multitask and stay calm under time-sensitive pressure.
• Basic understanding of logistics freight forwarding or eCommerce is a plusbut not required.
• A proactive problem-solving mindset with a willingness to learn from real cases.
• Comfortable with Excel/Sheets email and customer coordination tools.
• Bachelors degree preferred but not mandatory.
  
• 02 years of experience; motivated fresh graduates are encouraged to apply.

Your Perks: Whats in it for you

• Fully remote role with flexibility.
• Hands-on exposure to global logistics and high-value customer accounts.
• A fast-paced environment where youll build real operational and customer-facing skills.
• The chance to make a direct impact on customer satisfaction and long-term retention.

Why Adaptive Teams

At Adaptive Teams we dont just fill positions we create pathways to success. Whether youre a seasoned pro or just starting out were here to help you grow innovate and make an impact. If youre looking for exciting opportunities and a team thats as passionate as you are this is the place to be.

What to Expect from Our Application Process
Once you apply youll receive an email guiding you through the next steps including an assessment tailored to the role.

After that well ask you a few brief questions about your experiences and work stylethis is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to check your inbox (and your spam folder just in case) for further instructions.

We understand your time is valuable so we strive to keep the assessments under 45 minutes whenever possible though some roles may require a slightly longer time investment.

Once selected youll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible so youll always know where you stand.