Technical International voice process

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profile Job Location:

Noida - India

profile Monthly Salary: Not Disclosed
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

Position: Technical International voice process

Location: Noida

Duration: Full Time

Experience: minimum 1 yr and above experience working in a Voice International Process

Notice period/Immediate Joiners US Shift 24/7 shift mostly night shifts

Notice period accepted

Customer Experience:

  • Excellent communication skills verbal and written both
  • Minimum 1 year & above experience required in a Voice International Process
  • Must have good thought process
  • Candidate should be Tech savvy well versed with Technical Troubleshooting
  • Should have knowledge of Computer Networking
  • Investigates and resolves concerns raised by the customer
  • Engages the resources appropriate for resolving issues.
  • Ensures that end to end resolution is provided to the customer by coordinating with different teams
  • Proactively escalates by phone following up by email through the appropriate hierarchical structures.
  • Complete Issue resolution within prescribed timeframes.
  • Should possess good verbal and written communication skills in English.
  • Should have good comprehensibility and understandability of what customers want.
  • Should have critical thought process and decision making capability with focus on accuracy.

Personal Attributes:

  • Should be flexible for all circumstances and be self-driven motivated and persistent.
  • Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

Computer Proficiency:

  • Should know basics of computer knowledge of MS Office (Word Excel PowerPoint) and understanding of Telecom basics

Additional Comments:

  • Candidates should be open to a shift of 24x7. Mostly Night shifts
  • Both side transportation will be provided as per company policy
  • Split Week off and Split Week off and Holidays.

Thanks & Regards

Anil Singh Negi

Account Manager

Business Integra Software Solution PVT. LTD.

Cell Phone: 91-


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Position: Technical International voice process Location: Noida Duration: Full Time Experience: minimum 1 yr and above experience working in a Voice International Process Notice period/Immediate Joiners US Shift 24/7 shift mostly night shifts Notice period accepted Customer Experience: Excelle...
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Key Skills

  • EIGRP
  • VOIP
  • VMware
  • Avaya
  • BGP
  • LAN
  • OSPF
  • QoS
  • Project Planning
  • Scripting
  • Unity
  • Troubleshooting