Technical International voice process

Business Integra Software Solution Pvt Ltd

Job Location:

Noida - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Technical International voice process

Location: Noida

Duration: Full Time

Experience: minimum 1 yr and above experience working in a Voice International Process

Notice period/Immediate Joiners US Shift 24/7 shift mostly night shifts

Notice period accepted

Customer Experience:

Excellent communication skills verbal and written both
Minimum 1 year & above experience required in a Voice International Process
Must have good thought process
Candidate should be Tech savvy well versed with Technical Troubleshooting
Should have knowledge of Computer Networking
Investigates and resolves concerns raised by the customer
Engages the resources appropriate for resolving issues.
Ensures that end to end resolution is provided to the customer by coordinating with different teams
Proactively escalates by phone following up by email through the appropriate hierarchical structures.
Complete Issue resolution within prescribed timeframes.
Should possess good verbal and written communication skills in English.
Should have good comprehensibility and understandability of what customers want.
Should have critical thought process and decision making capability with focus on accuracy.

Personal Attributes:

Should be flexible for all circumstances and be self-driven motivated and persistent.
Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

Computer Proficiency:

Should know basics of computer knowledge of MS Office (Word Excel PowerPoint) and understanding of Telecom basics

Additional Comments:

Candidates should be open to a shift of 24x7. Mostly Night shifts
Both side transportation will be provided as per company policy
Split Week off and Split Week off and Holidays.

Thanks & Regards

Anil Singh Negi

Account Manager

Business Integra Software Solution PVT. LTD.

Cell Phone: 91-

Linked in:

CMMI Level 5 A WBE DBE/MBE Corporation

8(a) ISO 9001-2008 GSA Schedule 70

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Position: Technical International voice process Location: Noida Duration: Full Time Experience: minimum 1 yr and above experience working in a Voice International Process Notice period/Immediate Joiners US Shift 24/7 shift mostly night shifts Notice period accepted Customer Experience: Excelle...