Technical Account Manager

MW Partners is currently seeking a Technical Account Manager to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

• Manage technical escalations and provide clear action plans with status updates actions and ownership through resolution without supervision.
• Deliver proactive and preventive service deliverables and guide customers through complex environment changes.
• Demonstrate advanced troubleshooting skills including simulating and replicating customer-reported issues.
• Orchestrate advanced solution integration with third-party products from a technical account management perspective.
• Manage assigned accounts and assist team members with their accounts ensuring effective communication of business impact to internal associates.
• Represent value realization in stakeholder meetings and quarterly business reviews influencing team initiatives and processes.
• Contribute to product and operational best practices and lead large complex strategic accounts confidently.
• Collaborate with engineering teams to deliver enablement content and apply enterprise software project lifecycle phases including design implementation testing and release management.
• Research enhance develop and apply knowledge while guiding others in the application of operating procedures.
• Contribute to team goals mentor junior team members and lead initiatives impacting immediate or extended teams.
• Provide advice training and support to junior team members and drive engagement with subject matter experts product engineering and management.
• Supervise activities of peers and team members with less tenure and act independently with entrepreneurial perspectives.
• Share knowledge across global teams engineering support and other departments through forums team meetings and documentation.

Requirements:

• Require a bachelors degree in a relevant field such as Computer Science Information Technology Business Administration or a related discipline. Advanced certifications in Adobe solutions and business practitioner roles are also essential.
• Advanced troubleshooting and problem-solving skills
• Excellent communication skills including presentation written and verbal abilities
• Ability to manage complex accounts and deliver innovative solutions to customer requirements
• Strategic thinking and ability to influence client roadmaps and strategic visions
• Expertise in multiple Adobe solutions with certifications in business practitioner roles
• Technical confidence and actionable knowledge of Adobe investments for a comprehensive view
• Collaboration skills to work effectively with engineering and other teams
• Strong research and knowledge dissemination capabilities
• Leadership and mentoring skills to support and guide junior team members
• Entrepreneurial mindset and ability to act independently on new assignments

For a confidential discussion or to find out more contact Ashutosh Nayak on or apply now.