Inside Sales Agent

Are you a persuasive communicator with a passion for sales and people
Were seeking energetic individuals to join our team as Inside Sales Agent at Renewal by Andersen of Charlotte NC!
This role is the frontline to the customer experience of the homeowner setting the tone for the homeowner experience.
Your primary role will involve responding to potential customers inquiries via telephone representing our products professionally and ethically then close with setting appointments.

WHAT YOULL BE DOING THE ROLE

Successfully completes training to become knowledgeable on the systems and processes utilized by Renewal by Andersen. Complete all required training to maintain proficiency and to acquire new knowledge on systems and processes if changed during employment.
Manages inbound and outbound calls to potential and existing customers; sets up in-home appointments.
Enters required data in the Renewal by Andersen system used to support customer requests and activity.
Contact potential customers via phone to present our products in an engaging manner.
Communicate the advantages and benefits of our products generating interest and excitement.
Schedule in-home no-obligation consultations and quotes with our product specialists.

WHAT YOULL BRING THE PERSON

High school diploma
Minimum of 1-year prior sales center and/or customer service-related work experience
Ability to work in an office setting when handling customer inquiries and requests.
Proficient in English and Bi-Lingual is a plus.
PC skills include proficiency in working with a keyboard and mouse and the ability to browse web-based applications as well as dedicated applications unique to Renewal by Anderson
A desire to work in a fast-paced sales and service setting which rewards hard work efficiency and productivity.

Knowledge Skills and Abilities
Ability to demonstrate ownership for issues pertaining to customer questions and researching and providing solutions that can be resolved at the first point of contact.
Communication Effectively and coherently conveys relevant information to customers. Effective listening and comprehension skills.
Interpersonal skills are required as is the ability to remain customer service focused during situations in which customers may be notably frustrated.
Customer Service Acts in a professional courteous cooperative manner toward customers and coworkers.
Sales Strong ability to persuade close and overcome objections. Strong sales skills and ability to memorize pertinent scripts and rebuttals.
Problem Solving Demonstrates analytical/problem-solving solutions for the customer as well as the company.
Ethics Seeks guidance before problems occur and promptly reports concerns or potential violations in accordance with reporting procedures.
Multitasking Ability to effectively manage two or more activities or sources of information.
Dependability - Barring unforeseen circumstances the ability to commit to a regular work schedule with minimal absenteeism. Additionally must be able to work with defined schedules in which timed lunches and breaks are predefined.
Performs other job-related duties as assigned.

Note:
This role involves a performance-based monthly bonus structure on demonstrated success in call metrics appointment setting and lead conversion.
Compensation is contingent on achieving specific conversion rates and bonus point milestones.

Availability:

Call Center Hours:

• MondayFriday: 8:00 AM 8:00 PM
• Saturday: 9:00 AM 6:00 PM

What to Expect with Scheduling:

• We offer flexible shifts during the day and evening.
• Right now were mainly looking for team members who can work the 11:00 AM 8:00 PM shift.
• Saturday shifts are required but only every few weeks as part of a rotation.
• Other shift options may be available depending on your availability and our needs.

Physical Demands
Able to sit for long periods of time
Ability to lift/carry up to 15 lbs.

Work Environment: In Office

WHATS IN IT FOR YOU THE BENEFITS

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Tuition Reimbursement

Salary:
$18 per hour
Bonus: 20%

THE RENEWAL BY ANDERSEN STORY

Renewal by Andersenis the full-service window-replacement division of 120-year-old Andersen Corporation the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a differentand betterwindow-replacement experience. Renewal by Andersen has seven company-owned locations and over 100 independently owned affiliates across the United States.

Independent affiliates operate with a business model which grants owners exclusive marketing and sales territories and nearly complete autonomy in running their businesses.

NON-DISCRIMINATION Renewal by Andersen of the Carolinas is an Equal Opportunity Employer. This position shall be filled on the basis of qualification and ability to perform the essential functions of the job and without regard to race religion color sex age or national origin.