Principal Product Designer (IC)

Why does enterprise software have to be complex clunky and hard to use

At Freshservice were on a mission to uncomplicate enterprise software. We believe powerful tools dont have to come with a steep learning curve and that great design is the bridge between complexity and clarity.

Freshservice is a modern intuitive AI-powered ITSM platform from Freshworks trusted by thousands of organizations globally. Recognized for ease of setup and simplicity at scale we are doubling down on design as a strategic differentiator especially as we deepen our footprint with large sophisticated enterprises.

If youre someone who craves the challenge of transforming complexity into elegant user-centered solutions and you believe enterprise users deserve the same quality of experience as consumers this is the role for you.

About the Role

We are looking for an exceptional Principal Product Designer to lead strategic ideation and cross-functional alignment for the seamless intuitive experiences that AI drives across the Freshworks this role you will:

• Inspire a talented diverse and inclusive team of product designers and managers by creating innovative cutting edge conceptual work.
• Lead design strategy and execution across multiple surfaces including web mobile and platform experiences.
• Translate complex IT and operations workflows into simple contextual and delightful user journeys.
• Partner deeply with Product Engineering UX Research Content and Data teams to deliver cohesive high-impact solutions.
• Drive cross-functional alignment on product and design priorities balancing long-term vision with short-term execution.
• Embed usability accessibility and design systems thinking into our products.
• Influence roadmaps and business priorities by providing directional guidance leveraged by Product Engineering Marketing and Customer Success.
• Be an exemplar in the organization for how proper application of AI tools can boost design productivity and quality.

Qualifications :

• 10 years of product design experience ideally in B2B SaaS or enterprise software environments.
• Experience designing AI-powered product features and philosophies.
• A strong portfolio demonstrating your ability to simplify complex systems and deliver elegant scalable solutions.
• Experience driving product design strategy and collaborating effectively with cross-functional teams.
• Background in research-informed design and familiarity with analytics tools to drive design decisions
• Strong visual interaction and systems design craft with a keen eye for detail and consistency.
• Excellent communication and storytelling skills with experience aligning stakeholders across regions and functions.
• Deep empathy for users and a passion for solving real problems in meaningful ways.

Additional Information :

The annual base salary range for this position is $232000 - $333500. This role is also eligible for a target bonus.

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available. Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time