[Cambodia] Customer Service Executive

1. Sales task

• Directly assist and guide customers in the process of submitting and receiving testing samples at the office.
• Monitor and follow up on the logistics process of customer samples sent to the Vietnam branch.
• Update customers visiting the office with new service information and relevant company updates.
• Understand internal procedures systems market laws and regulations (training will be provided) to efficiently handle tasks and provide prompt effective consultation for successful order acquisition.
• Conduct market customer and competitor research to support the Business Development team in identifying business opportunities within the Food and Agriculture Testing industry.
• Support in identifying approaching and developing potential clients and key decision-makers in the Cambodian market via phone email or in-person meetings to introduce testing services and propose suitable solutions; build and maintain a comprehensive database of target clients in relevant sectors.
• Prepare quotations track progress to close deals and participate in tender preparation as required by clients.
• Achieving target assigned by Head of BD Department
• Maintain and strengthen relationships with clients through regular meetings follow-ups and satisfaction surveys.
• Collaborate closely with the Vietnam branch to ensure information is processed efficiently and clients are supported promptly and accurately.
• Perform other duties as assigned by the Head of Business Development Department..
• Other specific tasks assigned by Head of BD Department.

1. Marketing & PR task

• Collaborate with Sales and Marketing staff to organize workshops exhibitions and commercial events in Cambodia.
• Build and strengthen relationships with associations NGOs and government authorities to support business development activities.

Qualifications :

• Bachelor Degree of chemical engineering biotechnology or food technology business administration economic or other related major
• At least 1-year experience in Food/ Agriculture Testing or Food Industry.
• Strong sales competent knowing well and having good network in the Food & Beverage manufacturing Food & Beverage import - export industry; Agricultural production in Cambodia.
• Have knowledge in Food Testing Food Safety Quality Control;
• Good at Khmer & English or Vietnamese 4 skills.
• Problem -solving skills with key/target clients
• Capable of handling multiple projects and tasks under pressure while ensuring alignment with business goals and deadlines.
• Quick to adapt in fast-paced environments; always open to new ideas and actively contribute to team and company growth

Additional Information :

All your information will be kept confidential according to privacy policy.

Remote Work :

Yes

Employment Type :

Full-time