Amazon Connect

Job Title: Amazon Connect
Job Location: Dallas TX
Job Type: Contract

Job Description:

• Respond to and implement intake requests from contact centre business units prioritized by Product Owner

• Deliver prioritized tasks based on operational urgency and platform squad alignment

• Develop and maintain AWSbased solutions using services like Lambda DynamoDB Connect Lex and Polly

• Monitor system health and performance via AWS CloudWatch

• Implement infrastructure changes using AWS CDK

• Collaborate across squads to support platform enhancements

• Track progress and provide updates through established workflows and tools

• Technology and Platform Requirements

• Technologies Tools

• AWS Services

• AWS Connect

• AWS Dynamo DB

• AWS Lambda

• AWS Lex

• AWS Poly

• AWS Cloud Watch

• AWS CDK

• Programming languages

• Java Typescript Python

• Geography Requirements Contract Duration and Supervision of Project Team

• Offshore Resources Mixed Working hours will need to overlap with the Dallas based team

• Duration of Contract Expected Start January 1 2026 and is a full 1-year SOW with the expectation support will be extended annually

• Supplier to define Resource Squad and align titles to the existing rate cards Identify quantity of resources needed Title Role and how squad will be allocated No more than 8 resources will be approved for this project

• Supplier to specify the role of the resource who will be responsible for the team supervision Team will be Managed primarily by the Supplier with guidance of direct work deliverables to come from American Airlines Employee team manager

• Proven Experience

• Proven experience in this area will help supplier decision

Mandatory Skills:

• Connect