Customer Experience Experience (B2B)

Bengaluru - India

Monthly Salary: INR 400000 - 600000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Even Healthcare: Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and
affordable healthcare solutions. We are on a mission to create a seamless healthcare
experience for individuals and families by building a strong network of healthcare providers.

Role Overview:
Were seeking a proactive and empathetic Customer Success Associate who will serve as
the trusted point of contact for our customers across multiple channels including chat
phone and email. Youll play a vital role in ensuring that every customer inquiry is handled
efficiently and with care transforming challenges into positive experiences. Beyond simply
resolving issues youll guide users toward the best solutions helping them get the most out
of our products and services.

Key Responsibilities:
Act as the first point of contact for customer inquiries via live chat phone calls and
email.
Provide prompt friendly and effective support resolving issues with empathy and
efficiency.
Collaborate with product operations and technical teams to escalate or resolve
more complex cases.
Identify recurring customer challenges and suggest process or product
improvements.
Maintain accurate records of customer interactions and follow-ups in our CRM
system.
Contribute to a positive team environment by sharing insights feedback and best
practices.

Requirements:
0-1 years of experience in customer support customer success or a related
client-facing role.
Exceptional communication skillsboth written and verbal.
Strong problem-solving abilities and a customer-first mindset.
Comfort with handling multiple conversations and tasks in a fast-paced environment.
Familiarity with CRM tools is a plus.
A collaborative attitude and eagerness to learn and grow with the team.

Required Skills:

communicationb2bcommunication skills

About Even Healthcare: Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and affordable healthcare solutions. We are on a mission to create a seamless healthcare experience for individuals and families by building a strong network of healthcare providers. Role Ove...