Underwriting Automation Manager

This role ensures TALs digital underwriting approach aligns with product and pricing strategies while improving the overall customer experience. The position collaborates closely with the Underwriting Policy Governance and Quality team as well as the Continuous Delivery team to design and implement underwriting improvements maintaining strong feedback from claims.

As part of the Portfolio Management team the role contributes to delivering a high-quality digital underwriting experience across Retail Direct and Group offerings while upholding TALs risk philosophy and profitability through robust underwriting standards.

In This Role You Will

• Lead the design and ongoing improvement of underwriting journeys across Retail Direct and Group channels

• Identify and address customer friction points using journey mapping feedback analysis and usability testing

• Design and configure underwriting rules in URE (MRAS Rules Designer) to enhance straight-through processing while staying within TALs risk appetite

• Collaborate with technology teams and vendors to develop and deploy platform enhancements including participation in sprint planning and UAT

• Analyse data from multiple sources - such as claims underwriting decisions URE performance customer feedback journey analytics adviser behaviour and ML outputs to identify improvement opportunities

• Build and maintain strong collaborative relationships with cross-functional teams including Underwriting Risk Technology Distribution Claims and Operations

• Collaborate with the Head of Portfolio Management to develop and advance TALs underwriting automation roadmap and strategic priorities

Qualifications :

• 7 years of experience in Life Insurance underwriting

• Strong understanding of the life insurance industry and business operations

• Experience in agile and waterfall environments including requirements gathering user story creation and UAT coordination

• Excellent stakeholder management and influencing skills with a track record of driving outcomes across cross-functional teams (Underwriting Risk Technology Distribution)

• Strong written and verbal communication skills; report writing experience desirable

• Experience designing URE rules using MRAS Rules Designer or similar; proficient in Microsoft Excel Word and PowerPoint

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 

• Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time