IT Support specialist
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Job Location:
Rotterdam - Netherlands
Yearly Salary:
€ 24 - 30
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Your Role
As a part-timeIT Support Specialist you will provide direct technical support to our CTO and executive team. Youll be the first point of contact for IT-related issues ensuring smooth secure and efficient operation of devices software and access. This role combines hands-on troubleshooting with proactive maintenance and process improvement contributing to a stable IT environment in a fast-growing fintech company.
What youll do
- Provide daily IT support to the CTO and executive team (hardware software connectivity).
- Manage executive devices: setup updates backups and endpoint security.
- Handle onboarding/offboarding: account creation access rights licensing and device provisioning.
- Maintain CTO-specific tools: calendar integrations secure file sharing video conferencing and travel-related IT.
- Monitor and resolve incidents via ticketing systems (e.g. Jira Zendesk).
- Perform basic security checks: MFA password resets phishing awareness and vulnerability patching.
- Document recurring issues runbooks and self-service guides.
- Participate in limited on-call rotation (outside business hours).
- Collaborate with DevOps for escalations related to infrastructure or cloud services.
- Continuously improve support processes and user experience.
What you bring
- 12 years of experience in an IT support role or relevant IT education.
- Strong knowledge of Windows/macOS Office 365/Google Workspace VPNs and basic networking.
- Experience with MDM tools (Intune Jamf Mosyle) and endpoint protection.
- Basic understanding of cloud platforms (AWS Azure GCP) and IAM.
- Strong troubleshooting skills and experience with remote support tools.
- Excellent communication skills in both Dutch and English.
- Customer-focused mindset with a VIP/executive support approach.
- Flexible availability (morning/evening shifts possible).
Nice to Have
- Certifications: CompTIA A ITIL Foundation Microsoft 365 Certified.
- Experience with ticketing systems (Jira ServiceNow Freshdesk).
- Basic scripting (PowerShell Bash) for automation.
- Knowledge of GDPR and secure communication tools (e.g. Signal).
- Experience in a scale-up or fintech environment.
What we offer
- Competitive salary based on experience: 2430k per year fulltime
- Up to 300 to invest in tools that improve your workflow (headphones keyboards etc.)
- 25 vacation days
- Participation in our share certificate program
- Travel reimbursement or an NS Business Card for your commute
- Opportunities for hybrid work though in-person collaboration is highly valued
- Paid training and learning resources to keep your skills sharp and up to date
- A fully stocked pantry and fridge at the office with meals snacks and drinks included
- Discounted access to Urban Sports Club and LeaseBike plans
Contact Us
To apply please fill in the form below. For questions about the job opening your application or Blockrise please contactor call.
We expect to get back to you within one working day. We consider every application regardless of your background and beliefs. After an introduction an assignment may be part of the application process.
Please note that by submitting your application Blockrise (in accordance with our Privacy Policy) obtains permission to request store and process your application data for the purpose of considering employment. We will delete your application data within 30 days when your application is no longer under consideration.
Unsolicited recruitment
We do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs.
We expect to get back to you within one working day. We consider every application regardless of your background and beliefs. After an introduction an assignment may be part of the application process.
Please note that by submitting your application Blockrise (in accordance with our Privacy Policy) obtains permission to request store and process your application data for the purpose of considering employment. We will delete your application data within 30 days when your application is no longer under consideration.
Unsolicited recruitment
We do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs.
Required Experience:
IC
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
About Company
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