Customer Service Representative

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Why join More Staffing
No pay cuts/agency fees you earn your full rate
Work directly under the client
Executive coaching & career support
Supported from day one--

Work schedule: PST

About the Role

We are looking for a Customer Service Representative who is compassionate detail-oriented and service-driven to support our customers through every step of their experience. The ideal candidate has a heart for people excellent written communication skills and the ability to handle emotional meaningful customer interactions with care and professionalism.

As the first point of contact youll be responsible for providing timely thoughtful assistance through email chat and social media inquiries. Youll help customers share their stories clarify order details resolve issues and ensure that each person feels valued and heard throughout the process.

Key Responsibilities

Respond to customer inquiries via email chat and social media with warmth accuracy and empathy
Guide customers through the order process ensuring all information needed for their personalized product is complete and correct
Coordinate with internal teams (writers producers or creative staff) to track order progress and communicate updates to customers
Handle service issues delivery concerns and special requests in a professional and solution-oriented manner
Document customer interactions and feedback to improve overall service quality
Identify recurring issues and recommend process improvements to enhance the customer journey
Support post-delivery follow-ups gathering testimonials or resolving aftercare inquiries
Maintain confidentiality and respect when handling personal stories shared by customers

Qualifications

At least 2 years of customer service or client support experience (e-commerce creative or personalized service industries preferred)
Exceptional written and verbal English communication skills
Strong emotional intelligence and empathy for customers experiences
Comfortable working in a fast-paced remote environment
Familiar with CRM or customer service platforms (e.g. Zendesk Gorgias or similar)
Detail-oriented with strong organizational and multitasking abilities
Passion for creativity music or meaningful storytelling is a plus

About More Staffing

More Staffing is a U.S.-based recruitment agency with one clear goal: to help fellow Filipinos land stable rewarding jobs with international clients. We connect skilled professionals with global opportunities while ensuring theyre supported every step of the way.

Perks include:

No pay cuts you get your full salary
Talent Referral Program earn rewards when you refer successful hires
Executive coaching & career support grow with ongoing guidance from a coach
Work directly with international clients be part of their core team

Why join More StaffingNo pay cuts/agency fees you earn your full rateWork directly under the clientExecutive coaching & career supportSupported from day one-- Work schedule: PST About the Role We are looking for a Customer Service Representative who is compassionate detail-oriented and service-driv...