Senior Customer Service Representative

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

Based at the new Shared Service Center inManila the Customer Service teamareresponsible for supporting our clients throughout the lifecycle includingcustomermaster dataquotationsorderentry order management.Customer Service Representativesprovide exceptional customer support promptly and accurately when responding to internal and external customer requests.

Key Responsibilities:

Be a role model andprovide exceptional customer service experience to our external customers and internal stakeholders in the field oforder management.

Deal with complex customer requirementsmanage escalations processing and follow up all relevant requests within the divisions guidelines liaising with partner functions (sales and commercial distribution finance) to fulfill customers requests or resolve issues to ensuretimelyhandling of enquiries.

Perform order management activities: order entry price checking order clearing aligned with companys policies prepare vital shipping documentationetc.

Become proficient in Customer Relationship Management systems.

Adhere to company policies operationalregulationsand departmental training guidelines.

Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.

Play a key roleonassignments/projectsas required by business expectations.

Consistently apply and meet the process expectations anddemonstrateattention to operational details and leverage required computer systems tomaintainhigh levelof data accuracy and quality.Develop and review training materials and contribute to new joinertrainings.

Userelevant daily customer service reports.

Assess individual customer requirements and ifdirect activities toappropriate partnerdepartments.

In order tomeet the seasonal requirements of the business it is advisable toparticipatein cross training andcross supportactivities which involve joining assignmentstoother customer service teams.

REQUIRED EDUCATION/EXPERIENCE:

High integrity and compliance.

Display attention to detail and accuracy.

Good problem-solving skills and ability to multitask under tight deadlines.

Mustpossessself-motivation enthusiasm a positiveattitudeand perform as a team player.

Strong written and verbal communication skills.

Good organizational skills and the ability to prioritize workload effectively.

Mustdemonstratejudgmentdiplomacy in dealing with internal and external customers.

Workonowninitiative on daily routine tasks as well as solving system issues.

Ability to deal with ambiguity to act without having all details availablehavea sense of ownership ofroles and responsibilitiesand ability to see the bigger picturedemonstratea can-do attitude and a proactive solution-focused mindset.

Competent Microsoft Office user.

A minimum of 2-3 yearscustomer service experience isin an SSC/multinational/office environment.

Experience with ERP systemspreferred but not essential.

Fluency of the English Language both written and verbal.

Requires a high school diploma or a Government Body award. ABachelors Degreeis preferred but not essential candidates with relevant experience and knowledge will also be considered.

Working Conditions:

This position requires repetitive typing and regular use of a computerplus multiple displays.

Most of the other physical demands are typicalwiththose associated with an office environment.

We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

Required Experience:

Senior IC

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionPosition Summary:Based at the new Shared Service Center inManila the Customer Service teamareresponsible for supporting our clients throughout the lifecycle includingcustomermaster dataquotationsorderentry order management.C...

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

Key Responsibilities:

Be a role model andprovide exceptional customer service experience to our external customers and internal stakeholders in the field oforder management.

Deal with complex customer requirementsmanage escalations processing and follow up all relevant requests within the divisions guidelines liaising with partner functions (sales and commercial distribution finance) to fulfill customers requests or resolve issues to ensuretimelyhandling of enquiries.

Perform order management activities: order entry price checking order clearing aligned with companys policies prepare vital shipping documentationetc.

Become proficient in Customer Relationship Management systems.

Adhere to company policies operationalregulationsand departmental training guidelines.

Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.

Play a key roleonassignments/projectsas required by business expectations.

Consistently apply and meet the process expectations anddemonstrateattention to operational details and leverage required computer systems tomaintainhigh levelof data accuracy and quality.Develop and review training materials and contribute to new joinertrainings.

Userelevant daily customer service reports.

Assess individual customer requirements and ifdirect activities toappropriate partnerdepartments.

In order tomeet the seasonal requirements of the business it is advisable toparticipatein cross training andcross supportactivities which involve joining assignmentstoother customer service teams.

REQUIRED EDUCATION/EXPERIENCE:

High integrity and compliance.

Display attention to detail and accuracy.

Good problem-solving skills and ability to multitask under tight deadlines.

Mustpossessself-motivation enthusiasm a positiveattitudeand perform as a team player.

Strong written and verbal communication skills.

Good organizational skills and the ability to prioritize workload effectively.

Mustdemonstratejudgmentdiplomacy in dealing with internal and external customers.

Workonowninitiative on daily routine tasks as well as solving system issues.

Ability to deal with ambiguity to act without having all details availablehavea sense of ownership ofroles and responsibilitiesand ability to see the bigger picturedemonstratea can-do attitude and a proactive solution-focused mindset.

Competent Microsoft Office user.

A minimum of 2-3 yearscustomer service experience isin an SSC/multinational/office environment.

Experience with ERP systemspreferred but not essential.

Fluency of the English Language both written and verbal.

Requires a high school diploma or a Government Body award. ABachelors Degreeis preferred but not essential candidates with relevant experience and knowledge will also be considered.

Working Conditions:

This position requires repetitive typing and regular use of a computerplus multiple displays.

Most of the other physical demands are typicalwiththose associated with an office environment.

We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

Required Experience:

Senior IC

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

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About Company

Thermo Fisher Scientific

Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more

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