Description -
Job Summary
We are seeking an experienced and highly skilled Master Engineer to serve as the IT Architect for IT Process Automation and the Configuration Management Database (CMDB) Champion.
This critical role will lead IT automation initiatives and oversee the full deployment and optimization of ServiceNow Discovery across servers storage and network devices in data centers.
The ideal candidate will bring deep technical expertise strong troubleshooting capabilities and a strategic vision to transform and optimize IT operations.
Key Responsibilities
1. IT Process Automation Delivery
Lead the design development and deployment of complex IT process automation solutions across infrastructure and operations.
Drive innovation in automation strategies to enhance efficiency reduce manual intervention and improve service reliability.
Provide technical leadership and guidance to engineering teams on automation best practices and frameworks.
2. CMDB Champion
Own the end-to-end strategy and execution of CMDB architecture ensuring data accuracy and completeness.
Fully deploy and optimize ServiceNow Discovery across servers storage and network devices in data centers.
Define and enforce governance policies to maintain the integrity and health of the CMDB.
3. Architecture Leadership
Act as the chief architect for IT process automation providing strategic direction and innovative solutions to support evolving business needs.
Collaborate with stakeholders to design scalable resilient and secure IT solutions.
4. Technical Problem Solving
Serve as the escalation point for complex technical issues providing expert-level troubleshooting and resolution.
Analyze and resolve performance and integration challenges across IT systems.
5. Collaboration and Mentorship
Partner with cross-functional teams including infrastructure operations and cybersecurity to deliver high-impact solutions.
Mentor and develop engineers fostering a culture of technical excellence and innovation.
Education & Experience Recommended
Bachelors or Graduate degree in Computer Science Information Technology or a related discipline or equivalent experience.
Typically 10 years of relevant work experience in programming IT automation or infrastructure management.
Proven expertise in IT process automation tools and frameworks (ServiceNow Ansible or similar).
Extensive experience with ServiceNow Discovery and CMDB design deployment and governance.
Strong knowledge of data center infrastructure servers storage and network devices.
Exceptional troubleshooting and problem-solving abilities.
Excellent communication and stakeholder management skills.
Preferred Certifications
Certification in one or more programming languages (Java C Python JavaScript or similar).
ITIL certification is a plus.
Experience working with on-premises cloud and hybrid IT environments.
Knowledge & Skills
Agile Methodology
Automation & Business Process Optimization
Application Development & APIs
Programming Languages: Java Python JavaScript SQL C# HTML CSS
Frameworks & Platforms: Angular ServiceNow Microsoft Azure
Software Development & Debugging
Web Services & Integration
Cross-Organizational Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Influences large functional areas and leads cross-divisional teams or strategic projects.
Complexity
Provides highly innovative solutions to complex problems while operating within established organizational policies.
Job -
SoftwareSchedule -
Full timeShift -
No shift premium (India)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal
Required Experience:
Senior IC