CCTV & Access Control Help Desk Agent (Afrikaans-Speaking Preferred)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Hikvision a division of Forbtech Group of Companies is seeking an experienced Senior CCTV & Access Control Help Desk Agent to support our nationwide client base. This role requires advanced technical troubleshooting strong customer service and the ability to diagnose and resolve issues on Hikvision CCTV and Access Control platforms.
Because many of our clients and internal operations communicate in Afrikaans the ability to speak and write Afrikaans & English fluently is essential.
Requirements
Minimum Requirements
Matric / Grade 12.
35 years of experience in CCTV Access Control or IT Security Help Desk.
Strong understanding of Hikvision products and platforms.
Good grasp of networking fundamentals (IP configuration DHCP VLAN basics).
Strong remote troubleshooting skills with tools such as TeamViewer/AnyDesk.
Afrikaans & English fluency required.
Preferred / Advantageous
Hikvision HCSA or Hikvision Professional certifications.
CompTIA N MTCNA or basic networking training.
Experience with:
HikCentral Pro
Hik-Partner Pro
CCTV network layouts and PoE design
Access control wiring logic
Previous experience in a security company MSP or technical support centre.
Personal Attributes
Confident professional and calm under pressure.
Strong analytical and problem-solving ability.
Customer-focused with excellent communication skills.
Reliable disciplined and solution-driven.
Able to work independently and as part of a team.
Benefits
Required Skills:
Minimum Requirements Matric / Grade 12. 35 years of experience in CCTV Access Control or IT Security Help Desk. Strong understanding of Hikvision products and platforms. Good grasp of networking fundamentals (IP configuration DHCP VLAN basics). Strong remote troubleshooting skills with tools such as TeamViewer/AnyDesk. Afrikaans & English fluency required. Preferred / Advantageous Hikvision HCSA or Hikvision Professional certifications. CompTIA N MTCNA or basic networking training. Experience with: HikCentral Pro Hik-Partner Pro CCTV network layouts and PoE design Access control wiring logic Previous experience in a security company MSP or technical support centre. Personal Attributes Confident professional and calm under pressure. Strong analytical and problem-solving ability. Customer-focused with excellent communication skills. Reliable disciplined and solution-driven. Able to work independently and as part of a team.
Required Education:
Hikvision cameras NVRs/DVRs and IP video systemsAccess Control: face terminals biometrics door controllersIVMS-4200 HikCentral Pro Hik-ConnectDiagnose network-related issues: VLANs
Company Industry
IT Services and IT Consulting
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
