Lead Incident & Investigation Specialist

The Lead Asset Protection Specialist is responsible for conducting compliance audits of retail operations to evaluate point of sale and financial records to identify potential loss to the organization. This role also assists with basic team operations as needed supporting the development and onboarding of team members.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and Asset Protection (AP). Implements revises and sustains policies procedures and programs. Typically works on projects and initiatives that span 3 12 months.

PRINCIPAL DUTIES:

1. Retain understanding and working knowledge of the companys policies and procedures. Able to properly train employees of the policies when appropriate.

2. Partner with the Area Manager Asset Protection to provide support for AP team members. This includes assisting with basic team operations as needed supporting the development and onboarding of team members and leading by example through being a change ambassador demonstrating business acumen and sharing best practice knowledge.

3. Conduct compliance audits of retail operations to evaluate point of sale (POS) and financial records to identify potential loss to the organization.

4. Heighten store asset protection awareness through site visits sharing AP topics of the month and training support.

5. Serve as support to management in dealing with aggressive customers or any workplace violence issue.

6. Conduct safety inspections and communicate hazards to management.

7. Maintain accurate information and efficient record keeping.

8. Recover assets and/or carry out safe apprehensions.

9. Assist with internal investigations at the direction of the Area Manager Asset Protection.

10. Audit compliance to store AP standards (Alarm tests Employee Shop Policy enforcement equipment etc.)

11. Conduct thorough and accurate internal investigations in coordination with the Area Manager Asset Protection.

12. Ability to utilize CCTV system effectively to obtain and secure photo and video evidence for cases.

13. Ability to troubleshoot and address basic issues with security systems such as CCTV controlled access and alarm systems in coordination with the Area Manager Asset Protection.

14. Leading and Developing Talent: May partner with coworkers to advance their development.

15. Project and Change Management: May serve as a team member or subject matter expert for formal or department projects. Contributes ideas and helps develop solutions while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him communicating appropriately with supervisor. Follows through on learning skill building and practice necessary to adapt to change.

16. Problem Solving: Light supervision; works independently. Periodic review of work by manager or direct customer. Researches analyzes and evaluates situations and reports on findings. Solves advanced problems.

17. Technical Skill: Advanced knowledge of professional principles and skills. Comprehensive knowledge of principles practices and procedures of particular field of specialization.

18. Community Engagement: Champions Goodwills community engagement initiatives. Aware of Goodwills community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.

19. Responsible for completing other job responsibilities/duties as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency and a minimum of 5 years experience.

2. Experience in loss prevention.

3. Able to travel to all stores within Goodwill Greater Milwaukee and Chicago territory and work a varied schedule week to week with flexible hours.

4. Valid drivers license required.

5. Working knowledge of case management systems. Knowledge of POS systems and understanding of user faced transaction processes preferred.

6. Working knowledge of CCTV and alarm monitoring systems (burglar and fire).

7. Wicklander-Zulawski Interviewing & Interrogation Techniques Training preferred.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs while searching for ways to improve customer service. Internalize customer feedback and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others striving to work effectively with others who have different perspectives backgrounds or styles. Behave with sensitivity towards differences in cultural norms expectations and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others while ensuring a clear concise and professional communication through reports documentation written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs conditions priorities or opportunities. Monitors how well an approach is working to see if a change is needed recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results through driving tasks to successful completion and closure. Sets high standards for own performance showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Occasionally lifts and/or moves up to 20 pounds. Moves about to accomplish tasks. Worker is subject to weather conditions (hot humid dry cold etc.). Worker is subject to hazards: proximity to dangerous machinery moving vehicles electrical currents chemicals or high places. Repetitive use of hands for conducting inspections assessing security and safety of products buildings and equipment and computer use. Vision required for assessing sites security and safety and computer work extensive travel required.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education experience internal equity market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan which are subject to change.

In addition to compensation we offer a competitive benefit program that may include medical dental vision short and long-term disability life insurance retirement plan paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs contracted temporary or other job categories.

Equal Opportunity Employer

(SEW)

Required Experience:

IC