Regional Director, Small Business National Accounts Quebec & Atlantic

Application deadline: December 5 2025

Join the EDC Team!

At EDC we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets reduce risks all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: Regional Director Small Business National Accounts - Quebec & Atlantic

Employment Type:Permanent

Compensation Details:

Business Development 19: Salaries typically range from $109810 to $146413 annually based on qualifications and experiences plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment currently requiring employees to work in the office 3 days per week. (subject to change)
• This role can be performed from EDCs headquarters in Ottawa.
• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC:

At Export Development Canada (EDC) we empower Canadian businesses to succeed globally. As a financial Crown corporation we offer innovative financial solutions and expert insights to help businesses explore new markets mitigate risks and achieve growth.

Why Join EDC

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package work-life balance & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options 3 to 4 weeks paid vacation a corporate closure period summer early Fridays & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities including training programs workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas strengths & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives mental health support and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team Overview:

The Small Business National Accounts (SBNA) team part of EDCs Inbound Sales and Service group empowers Canadian micro and small businesses nationwide. Through a collaborative skills-based approach our Account Managers Customer Care and Exporter Engagement teams deliver exceptional client experiences through personalized navigational guidance and tailored export solutions.

SBNA manages relationships with small business exporters and their financial institution partners facilitating access to EDCs financial and knowledge solutions. Operating as a virtual business development team we collaborate across EDC and with Canadian financial institutions to drive client retention satisfaction and new business growth.

With a focus on operational excellence inclusive trade and scalable support SBNA continually refines its approach to meet the evolving needs of Canadian exporters and of EDCs customer strategy.

What you will be doing:

As a Regional Director for the Small Business National Accounts Team (SBNA) you will lead coach and mentor a team of Senior Account Managers and Account Managers located across various EDC offices. Reporting to the Director of Small Business Customer Care and Inclusive Trade you will work collaboratively with a passionate and dedicated team to deliver EDCs solutions and build organizational capabilities that drive value for Canadian Small Business exporters.

In this role you will:

• Translate EDCs strategy into clear actionable goals for the SBNA team prioritizing customer needs and operational excellence in a high-volume environment.
• Foster empowerment and accountability delegating effectively and removing obstacles to enable your teams success.
• Coordinate and integrate team activities for maximum strategic impact and operational effectiveness.
• Champion innovation and adaptability guiding your team through change and embracing digital solutions that enhance customer experience and efficiency.
• Operationalize strategic initiatives driving process improvements and skill-based routing to optimize team capacity and deliver solutions.
• Represent the small business segment in leadership forums and collaborate with stakeholders to advocate for client needs using market intelligence to influence programs and corporate initiatives.
• Recruit recognize and develop talent fostering a supportive and inclusive environment that promotes wellbeing and professional growth.

What we are looking for:

• Undergraduate degree in Business Administration Finance or a related field.

• Minimum 7 years of business development experience in international business financial services or a related area.

• Advanced knowledge of sales management best practices and customer experience strategies.

• Demonstrated leadership and coaching abilities with a track record of developing high-performing teams.

• Bilingual in both official languages English and French.

What will make you stand out:

• A customer-centric mindset that guides day-to-day action.

• Good knowledge of EDCs financial solutions.

• Experience working with financial institutions government agencies and community organizations.

• Proven ability to drive operational excellence and implement new ways of working within a dynamic high-volume environment.

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference This is your chance to join a dynamic growing team and leave your mark on our organization development finance and the world.

Apply today!

Want to learn more about EDC Check our website here

EDCs Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures backgrounds and abilities. At EDC we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow develop succeed and be their truest selves.

We actively encourage applications from women Indigenous peoples visible minorities persons with disabilities and members of the 2SLGBTQI community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants interest in a career at EDC; however only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process so please do not hesitate to contact us directly for any accommodation requests at . We are here to support you every step of the way.