Onsite Customer Care Specialist II Project Based in BGC

Role Details

Type of Support:Omnichannel
Contract Duration:60-90 days
Location: Onsite in BGC Taguig
Schedule:Open to shifting schedules (subject to business requirements)

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role

Were hiring a Customer Support Specialist II to support a fast-growing personal assistance program that blends high-touch service with efficient task this role youll help users manage everyday needs through email and chat; handling requests with empathy accuracy and a strong sense of ownership.

This is an onsite role for professionals who thrive in problem-solving maintain service quality under pressure and enjoy contributing to a collaborative performance-driven team.

What Youll Do:

• Handle customer requests via email and chat with clear timely and thoughtful support
• Resolve issues related to bookings scheduling task coordination and general inquiries
• Coordinate with cross-functional teams to complete tasks or address concerns
• Document interactions accurately in the CRM system
• Follow established workflows and use good judgment when escalating issues
• Identify recurring problems and share insights to improve processes and the customer experience
• Maintain strict data privacy discretion and confidentiality
• Participate in training calibration and quality sessions to stay aligned with team standards
  

• At least 2 years of customer support experience (email/chat) ideally in BPO concierge or task-based support environments
• Strong written English communication skills with the ability to match a brands tone
• Comfortable using CRM tools ticketing systems and web-based applications
• Excellent problem-solving multitasking and time-management skills
• A collaborative mindset and the ability to thrive in an onsite team setting
• Willingness to work onsite in Taguig 10:00 PM 7:00 AM (FriSat Off).

• Competitive compensation aligned with experience and performance
• Collaborative culture with supportive people-first leadership
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.