Web Chat Operator
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Eagle Bend Manufacturing is seeking a dedicated Virtual Web Chat Operator to handle customer inquiries and support via our online chat platform. Join our team to provide exceptional customer service and ensure a seamless user experience.
Responsibilities:
- Respond promptly and professionally to customer inquiries through the web chat platform.
- Identify and escalate complex issues to the appropriate department for resolution.
- Maintain detailed records of customer interactions and transactions.
- Ensure customer satisfaction by providing accurate and timely information.
- Collaborate with team members to improve customer support processes.
Requirements:
- High school diploma or equivalent.
- Proficient in using web chat and customer service software.
- Strong written communication skills and attention to detail.
- Ability to multitask and manage time effectively.
- Problem-solving skills and a customer-oriented mindset.
- Availability to work flexible hours.
Key Skills
- Forklift
- Calipers
- Basic Math
- Heavy Equipment Operation
- Math
- Packaging
- Mechanical Knowledge
- Paving
- Fireworks
- Clamp Truck
- Excavator
- Manufacturing
