FX Client Relations Officer (Spanish)

We are looking for a Client Relations Officer with strong FX industry awareness to support and engage our global client this role you will provide high-quality front-line service assist with trading-related requests and guide clients through our products platforms and account procedures. You will contribute directly to client satisfaction retention and long-term portfolio growth within a regulated brokerage environment.

DUTIES AND RESPONSIBILITIES:

• Greet and assist clients in person offering a professional informed and client-focused experience.
• Provide support to traders regarding account queries deposits/withdrawals platform navigation and transaction-related procedures.
• Deliver accurate information on the companys trading products asset classes account types and platform features (MT4/MT5).
• Assist with onboarding processes ensuring KYC/AML documentation is complete and compliant with regulatory standards.
• Build maintain and strengthen long-term client relationships to support retention and overall customer satisfaction.
• Identify client needs and propose suitable services or solutions aligned with their trading profiles.
• Negotiate client terms when appropriate ensuring alignment with internal policies and market standards.
• Collaborate with internal teams (Compliance Sales Support) to resolve client issues swiftly and efficiently.
  

REQUIREMENTS:

• Native/fluent Spanish (written and spoken) and strong command of English (B2/C1).
• Experience in a client-facing role within the FX/CFD brokerage fintech or financial services sector is highly preferred.
• Bachelors degree in Business Finance Economics or a related field.
• Solid understanding of trading platforms (MT4/MT5) and basic trading terminology is considered an advantage.
• Strong proficiency in Microsoft Office and general comfort with CRM or ticketing systems.
• Excellent communication interpersonal and negotiation skills.
• Client-oriented mindset with strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced regulated environment while handling multiple client requests effectively.
• High level of professionalism integrity and commitment to client satisfaction.

OFFER:

• Competitive salary package with performance-based commissions.
• Private health insurance coverage.
• Regular team events corporate activities and a positive work culture.
• Opportunities for continuous learning internal training and career development within the FX industry.
• Access to company perks discounts and a supportive collaborative work environment.
  

Diversity and Inclusion Commitment

We are dedicated to fostering a welcoming and respectful workplace for all regardless of gender ethnicity or background. We actively encourage applicants representing all identities and experiences to apply and bring your unique perspective to our ever-evolving team.