Customs and Trade Compliance Manager

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Care and Infusion Care. With more than 10000 colleagues we provide our products and services in around 90 countries united by a promise to be forever caring. Our solutions provide a range of benefits from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. Convatecs revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

About the role:

Serve as a Customs and Trade compliance subject matter expert for Convatec while helping develop execute and monitor the overall customs and trade compliance program along with Customs & Trade Compliance leadership and global customs team. This role will provide compliance guidance training and support to Convatec locations in key markets in regions of Europe (focus) North America Asia Pacific and Latin America as needed to support the development of a standardized global customs program strategy based on best practices.

This role will lead corporate international customs and trade compliance projects and will be a primary or key corporate contact for import and export questions and international customs and trade matters of all kinds. A successful candidate will demonstrate commitment to excellence integrity and willingness to take ownership and accountability for results. Must be a self-starter who enjoys partnering across the organization working with government agencies learning new things ability to research new areas of customs and trade compliance to support the organization and have a roll-up your sleeves attitude.

Your key duties and responsibilities:

• Support Customs & Trade Compliance team in the strategic development delivery and execution of a standardized compliant international trade compliance program within Convatec based on best practices.
• Ensure import and export shipments conform to governmental rules and regulations by supporting customs activities in key markets and regions working with and developing relationships with appointed customs brokers freight forwarders manufacturing sites warehouse and distribution centers global procurement team transportation team regulatory legal etc.
• Direct process responsibility for Customs and Trade Compliance program areas as well as oversight of projects in UK NL other Europe locations and other global markets as needed. Both Import and Export (including US re-export and screening best practices) and other areas of Customs and Trade Compliance as needed.
• Evaluate investigate and mitigate potential customs and trade compliance risks as global trade conditions continue to evolve.
• Support the strategic initiatives system implementations process standardization and optimization and integration of trade compliance requirements in other departments process.
• Collaborate with other functions to evaluate and assess customs and trade compliance requirements identify and escalate if needed compliance risks and gaps develop and implement procedures measure effectiveness deliver training etc.
• Ability to assess customs activities in global markets (Asia Pacific Latin America etc.) to develop and implement standardized internal trade compliance controls and procedures of imported and exported raw materials finished medical device products equipment samples.
• Well-versed in up-to-date Incoterms rules and terms to provide internal guidance and training to help ensure clear understanding of roles and responsibilities from a customs perspective.
• Demonstrated ability to audit / prevent / manage root cause analysis and resolution of trade compliance issues with the ability to implement controls as needed.
• Responsible for duty optimization programs and customs special procedures Inward / Outward Processing Relief Free Trade Agreements AEO certification for customs focused areas etc.
• Trade Compliance KPI development and maintenance to measure and monitor service provider performance broker scorecards compliance trends and risk assessment trade data analysis.
• Create and provide periodic customs and trade compliance training to Convatec locations and functional groups.
• Assign / review global Harmonized Tariff Codes (HTS) Update / review SAP master data Global Classification solution customs broker database updates etc.
• Experience with utilizing entry verification integrated system solution to automate and manage import entry data verification / audit identifying errors and address findings for correction as they are identified.
• Identify opportunities to implement information technology tools that will automate the import and export compliance activities.
• Ability to perform manual audits of entry data utilizing broker data customs and PGA agency data and address errors as identified and implement corrective actions to improve compliance and broker performance.
• Ability to stay up to date on emerging international customs and trade regulations to be able to determine impact for Convatec and effectively apply knowledge and educate stakeholders.
• Resolve issues and contribute to company performance by responding to changing product developments. Manufacturing network changes and distribution needs.
• Able to support wider customs and trade compliance team members as needed.
• Lead / facilitate projects as needed.

Skills & Experience:

• Extensive experience in international customs and trade compliance regulations (import and export) directly managing compliance programs
• Global Customs experience and knowledge for multiple markets not just UK or alternatively has experience of knowing how and where to go to obtain answers for customs requirements for markets not known.
• Strong knowledge of international trade import and export regulations for all modes of movement into and out of markets.
• Knowledge of HTS classification for global markets
• Knowledge of global trade agreements including EU FTAs
• Experience working with a multi-national team with demonstrated ability to effectively communicate to a diverse audience at multiple levels using a variety of formats presentations emails leading meetings face to face etc.
• Experience with Thomson Reuters OneSource Global Classification Entry Verification Import Management or other similar trade automation solution systems.
• Knowledge and experience managing customs programs globally e.g. Inward / Outward Processing AEO FTAs
• Possess significant analytical problem-solving ability. Demonstrated ability to analyze and interpret complex problems incorporating data and information researched and gathered from a variety of sources.
• Demonstrated ability to define a strategy and translate it into actionable plans and then manage these plans through to implementation execute.
• Able to promote and foster new ideas and strategies among internal and external parties / customers.
• Experience with Microsoft office applications (excel word PowerPoint Access Outlook)
• Ability to work on tight deadlines and discern priorities.
• Ability to work independently and collaboratively in groups with some manager direction oversight and guidance.
• Strong listening and influencing skills.
• Ability to research and self-educate in new or unfamiliar areas of global trade compliance needs.
• Ability to interpret analyze and effectively present information.
• Ability to turn complex compliance requirements into scalable processes.
• Good verbal and written communication skills to be able to explain compliance requirements and risks to stakeholders outside of trade compliance.
• Able to proactively build and maintain relationships within a global organization.

Qualifications/Education:

• 8 years extensive experience in international trade compliance regulations (import and export).
• University degree in relevant field desired but not required with relevant trade compliance experience.

Travel Requirements:

• Minimum.

Working Conditions:

• This role is based in the UK with a remote working structure. Office presence may be required for certain meetings or events.

Ready to join us

At Convatec were pioneering trusted medical solutions to improve the lives we touch. If youre ready to make a real impact apply today and help us bring our Forever Caring promise to life.

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Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.

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