Commercial Account Support Specialist with Dutch

A job that matters: Your Tasks

• Create process and execute customer orders for products projects and services

• Ensure timely and accurate entry of order data into ERP systems

• Generate and issue invoices in compliance with company policies

• Monitor billing accuracy and resolve discrepancies

• Support quote preparation and validation

• Respond to customer inquiries and provide product/service information

• Conduct lead generation activities to support sales pipeline development

• Manage long-tail customer accounts to ensure engagement and conversion

• Receive and log customer complaints related to orders billing or service

• Assist in preparing periodic reports for performance tracking

• Ensure timely communication and follow-up with customers

• Liaise with Sales Procurement Finance and Technicians to ensure smooth order-to-cash processes

An experience that matters: Your Skills

Sales Operations Coordinator - Experience managing order processing supporting sales teams and handling CRM/ERP systems.

Customer Service Representative (B2B) - Background in handling customer inquiries complaints and service coordination in a business environment.

Order Management Specialist - Hands-on experience with end-to-end order lifecycle including data entry tracking and fulfilment.

Billing or Invoicing Specialist - Experience in generating validating and issuing invoices and resolving billing discrepancies.

Account Coordinator or Account Executive - Experience managing client relationships supporting account managers and ensuring service delivery.

Sales Support Administrator - Exposure to pre-sales activities such as quote preparation lead qualification and documentation.

Lead Generation or Inside Sales Representative - Experience identifying and qualifying leads especially in long-tail customer segments.

Procurement or Supply Chain Assistant - Familiarity with order coordination vendor communication and logistics support.

Bachelors or Masters degree in one of the following fields:

• Business Administration

• Sales & Marketing

• Finance or Accounting

• Supply Chain Management

• Economics

• Commercial or Industrial Management

Тechnical & Process Skills:

• Order Management Systems (OMS) and ERP proficiency (e.g. SAP Oracle)

• CRM tools experience (e.g. Salesforce Microsoft Dynamics)

• Billing and invoicing accuracy

• Data entry and validation with high attention to detail

• Microsoft Office Suite (Excel Word PowerPoint)

Customer-Facing Skills

• Strong verbal and written communication

• Customer service orientation

• Complaint handling and resolution

• Ability to manage long-tail accounts and build relationships

Sales & Pre-Sales Support

• Lead generation and qualification

• Quote preparation and coordination

• Sales support and documentation

Process coordination across departments

• Organizational & Analytical Skills

• Time management and ability to prioritize tasks

• Problem-solving and critical thinking

• Reporting and documentation accuracy

• Organized high level of accuracy and detail oriented

A workplace that matters: Our offering

• Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust

• Attractive remuneration package

• Opportunity for flexibility with a hybrid working model

• Home office allowance

• 25 days paid annual leave

• Additional health insurance

• Employee Assistance Program (Mental Health Legal & Financial Counselling)

• 200 BGN Food vouchers

• Public transportation card

• Optional parking space

• Multisport card

• Language training opportunity

• Employee referral program

• Brand new modern office premises in a class A business building

• Fresh fruits in the office

• Training and mentorship programs

• Access to over 15000 LinkedIn Learning courses to assist in your professional development