Mortgage Loan Processing- Director
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were seeking someone to lead our regional Mortgage Loan Processing team in Wealth Management Operations with a focus on driving operational excellence fostering a culture of continuous improvement and ensuring high-quality service delivery for our clients and partners.
The Director is responsible for overseeing and managing Loan Processing Operations regionally. This role requires operational leadership attention to detail and the ability to drive efficiency and quality within the assigned area. The Director will manage processes pipelines risks and projects specific to the region ensuring compliance and service excellence.
The Director will supervise a team of Loan Processors and Associates focusing on training development task allocation and supporting project contributions within the region.
In the Operations division we partner with business units across the Firm to support financial transactions devise and implement effective controls and develop client relationships. This is a Team Supervisor position at Director level within Core Services which is responsible for performing and managing product-agnostic and centralized operational services across several businesses and products.
Since 1935 Morgan Stanley is known as a global leader in financial services always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
Responsibilities
-Remediate Quality Control (QC) findings within the region
-Audit Loan Processor (LP) files and provide feedback
-Handle complex and rush files as needed
-Assign Order Services and Conditions Support Tasks within the team
-Balance pipelines and workloads for the region
-Collaborate with regional business partners
-Manage Order Outs Conditions Clearing procedural adherence
-Respond to team inquiries (in-person and via chat) with urgency
-Serve as an escalation contact point for LPs and other departments within the region
-Ensure proper out-of-office coverage for the team Qualifications
-Detailed knowledge of loan processing operations systems and compliance policies
-Understanding of underwriting and regulatory requirements
-Ability to identify risk and propose process improvements
-Experience with process improvement or technology development/testing
-Strong team coordination and coverage management skills
-Leads by example and demonstrates drive and determination
-Effective communicator and escalation point for the team
-Experience ensuring adequate coverage for business-as-usual commitments
-Ability to build relationships with business unit partners and infrastructure departments
Experience
-Minimum of 7 years of previous Loan Processing and/or Mortgage experience with active pipeline management
-Solid understanding of the mortgage loan process and available loan types (including Jumbo/Non-Conventional loans)
-Highly organized and able to solve problems independently
-Strong communication skills
-Must be flexible with work hours to support the assigned region
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.
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Morgan Stanleys goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex sex stereotype gender gender identity or expression transgender sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy veteran or military service status genetic information or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Required Experience:
Director
Key Skills
- Loan Origination
- Sales Experience
- Microsoft Office
- Financial Services
- Customer Service
- Organizational skills
- Communication skills
- Military Experience
- Fair Housing Regulations
- Inside Sales
- Outside Sales
- Word Processing
About Company
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1, ... View more
